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Share to Twitter Share to Linkedin In a digital business world, customer service is the pivot on which a business's customer experiences turn. Weak customer service interactions can taint a brand and cause terrible social media disasters. Improving a company's e-commerce customer service should be at the forefront of their business development plans. Each brand has a unique method of engaging with consumers through customer service. The key is to change its perspective about the goals of its customer service representatives. The goal should be about building a unique customer experience that supports the brand's promise. To help, these 13 experts from Forbes Communications Council share their ideas about the critical ways in which a company can improve its e-commerce customer service offerings. 1. Leverage Live Chat E-commerce is driven by instant gratification and convenience. The whole customer experience is centered around that concept: find a … [Read more...] about 13 Effective Ways To Improve E-Commerce Customer Service

Share to Twitter Share to Linkedin Back in December the appointment of Ihssane Mounir as Boeing Commercial Airplanes’ new SVP of Supply Chain XCN2 & Fabrication caught my eye for one reason: he truly knows the customer. Who Better to Reinvent Commercial Aircraft Delivery? Although hired as an aerodynamics engineer in 1997, most of Mounir’s Boeing career has been in sales and marketing. This includes not only “ stealing the Paris Air Show ” in 2019 from rival Airbus with a huge order from British Airways and driving the company’s sales back after the 737MAX crisis, but also helping guide Boeing’s airline customers through the travel rollercoaster of COVID. His success as SVP of Commercial Sales & Marketing for six incredibly tumultuous years proves that he can solve complex problems with a rare combination of customer-centric thinking and operational chops. The timing is critical too, as commercial air travel is rebounding strongly, … [Read more...] about Boeing’s New Customer Driven Supply Chain

PHOTO: เยาวชนปลดแอก － Free YOUTH 72.4% of people polled in a recent Suan Dusit Poll say that the government should “immediately seek negotiations with the protesters and not to buy time.” The private survey was conducted by the Suan Dusit Rajabhat University. The poll was conducted between October 19 – 22 in the wake of the central city rallies, the hosing down of the protesters at Pathumwan intersection and imposing of a State of Emergency. 5,738 people were surveyed around Thailand about the ongoing political impasse, the demands of the protesters and the response from the Thai government. Why have the numbers of political rallies have increased? (Respondents were allowed to give more than one answer, percentages rounded off to the nearest .1 of a percent) Related news Things to know about Thai culture 8 mins ago Police officer accidentally shoots colleague at Bangkok police station 20 mins ago • The protesters are not … [Read more...] about 72% think the Thai government are “stalling”, 60% say leave the Monarchy alone

Inside the chaos at Synapse, where questionable management tactics by CEO Sankaet Pathak have left the company with its future in jeopardy. I n July 2019, the 29-year-old CEO of San Francisco financial technology startup Synapse scolded five of his engineers for not making faster progress. “Do you even enjoy this project?” Sankaet Pathak asked. “Not really,” the team’s leader answered. “That’s it, you’re out,” Pathak declared, firing the employee on the spot in front of his colleagues. Synapse’s Human Resources director, Juan Aguayo, confiscated the terminated worker’s key card and computer. But as Aguayo spoke, he received a message on his laptop, and his tone started to change. Minutes later, he said to the engineer, who was now crying, “Don’t worry, you’re not fired.” The dazed, confused employee went back to his desk. Pathak never spoke to him about the incident again, acting like it never happened. The engineer started looking for a new job the following week … [Read more...] about Broken Synapse: Why Employees And Customers Are Fleeing This Andreessen-Backed Fintech Startup

Share to Twitter Share to Linkedin Though TikTok may be receiving a lot of press as of late, steadfast platforms like Instagram still reign supreme, with around 4.25 billion visits per month and 1.39 billion daily global active users alone. This means marketers and social media managers should always be thinking of ways to engage their followers and create meaningful content that will garner attention. But for new businesses especially, gaining traction on social media can be an uphill battle. To help, the members of Young Entrepreneur Council recommend eight tips for increasing engagement on your business’s Instagram and explain why these tactics are so effective no matter how large your following. 1. Define Your Brand Voice And Audience Define your brand voice and target audience before curating your content. Such a proactive approach will allow you to optimize budget usage for social media. Do you want to appeal to college students who are looking … [Read more...] about Eight Tips For Increasing Engagement With Your Business’s Instagram

Share to Twitter Share to Linkedin Turno , the India-based commercial electric vehicle platform, will today announce it has raised $13.8 million of Series A funding just a year after is launch. The business has won a 20% market share since it began trading in five states of India in January 2022, and now has plans to expand rapidly. Launched by founders Hemanth Aluru and Sudhindra Reddy, who met when working at car sharing business Zoomcar, Turno aims to make it far easier for small and medium sized enterprises in India to secure commercial electric vehicles (EVs). With these SMEs accounting for around 90% of the country’s logistics industry, the project has the potential to substantially accelerate adoption of commercial EVs in the country – driving significant sustainability benefits. “We can see an inflexion point around EVs,” says Aluru of buyers’ willingness to switch away from vehicles that depend on a conventional internal combustion engine (ICE) … [Read more...] about How Turno Plans To Electrify India’s Commercial Vehicles Market