Share to Twitter Share to Linkedin Senior Vice President , Digital Transformation, CriticalRiver | Top 100 Diverse Leaders | FinTech | Cloud, AI, ML. Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are helping organizations improve efficiency, reduce costs and enhance customer satisfaction. Gartner, Inc. defines an AI operations (AIOps) platform as a platform that "combines big data and machine learning functionality to support all primary IT operations functions through the scalable ingestion and analysis of the ever-increasing volume, variety and velocity of data generated by IT." Research by the Insight Partners found that the AIOps market is "expected to grow from $2.83 billion in 2021 to $19.93 billion by 2028" at a CAGR of 32.2%. I've led numerous global teams as a tech executive at … [Read more...] about Unlocking The Potential Of AI/ML In IT Service Management