advertisement advertisement The year 2012 is not only the Year of the Dragon, it also marks 30 years since In Search of Excellence was published. While there have been voices over the years which have been critical of the book’s methodology, its resulting content, and even its writing style, the case can be made that it is the most influential management book not only in these last 30 years but perhaps–just perhaps–ever. Hyperbole? Consider: It created a new genre of “best seller” business books, works that were not only informative but interesting and highly readable for Everyman. With a few exceptions, such as McGregor, Chandler, Sloan, maybe Drucker, many (most?) prior books on management/leadership were arcane tomes written by academics for academics and practitioners and were rarely found on any popular “best seller” list. Now “business” is considered a book category in itself thanks in no small part to … [Read more...] about The Most Influential Business Book Of The Last 30 Years?
Phone services for small businesses
Customer surveys are a joke when they are only meant to tick off boxes. Here’s an example of what I mean by this. I received a call recently from a national hardware and department-store chain asking me to complete a survey on the recent repair of my air conditioner. There were two problems with this request. First, we had a service call (actually, it was three calls) on a dehumidifier and not an air conditioner and second, there was no human on the other end. advertisement advertisement But I figured a call was a call, right? So I began to answer the questions. That was until it dawned upon me that if I answered the questions as asked, the repairman would be the one who would suffer. He would receive a dreadfully low score because of my unhappiness, which by the way wasn’t his fault. I gave him all average scores on questions regarding his appearance, politeness, and general demeanor. But here’s the thing. None of this matters because we still do not have a … [Read more...] about The Problem With Customer-Service Surveys
Biopharmaceutical firm Biocon said it has created a new subsidiary to house all its biologic assets to enable the company to unlock value at a later date.The biologics business consists biosimilars that include monoclonal antibodies and recombinant insulins and novel biologics."We have set up a new subsidiary Biocon Biologics, and all our biosimilar assets are consolidated under this legal entity, as we believe it will enable us to unlock value in the future," said a Biocon spokesperson in an email interview.Close The company declined to give further details on timeline for unlocking value, and whether it intends to list the subsidiary on bourses or plans to sell equity stakes to PE investors. related news Aditya Birla Fashion and Retail Q2 net loss at Rs 2.35 crore Jaypee Infratech insolvency: Lenders to meet on Nov 18 to comply with SC direction VA Tech WABAG posts consolidated Q2 profit at Rs 23.89 Crore "We do not have any specific details to share at this point in … [Read more...] about Biocon creates new subsidiary to unlock value of its biologics business
Four years ago, Hannah Olson, an ambitious Boston University sophomore, was officially diagnosed with Chronic Lyme Disease. She required regular antibiotic infusions via a catheter in her arm, as well as some 28 pills per day. advertisement advertisement After graduation, Olson moved to Washington, D.C., where her persistent health challenges and treatment eventually forced her to quit her first design agency job. She took on another job in tech, but says she worried about whether there was a place for her in the workforce. “Am I going to spend the next 20, 30 years of my life continually seeking out work that’s going to end in the disappointment of having to quit?” she asked herself. Olson’s experience is not unusual. More than 133 million people in the U.S. have a chronic illness , according to the Centers for Disease Control and Prevention (CDC). ( Chronic illness is generally defined as a condition lasting longer than one year.) Despite … [Read more...] about How my chronic illness inspired me to start my first business at 22