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Share to Twitter Share to Linkedin In a digital business world, customer service is the pivot on which a business's customer experiences turn. Weak customer service interactions can taint a brand and cause terrible social media disasters. Improving a company's e-commerce customer service should be at the forefront of their business development plans. Each brand has a unique method of engaging with consumers through customer service. The key is to change its perspective about the goals of its customer service representatives. The goal should be about building a unique customer experience that supports the brand's promise. To help, these 13 experts from Forbes Communications Council share their ideas about the critical ways in which a company can improve its e-commerce customer service offerings. 1. Leverage Live Chat E-commerce is driven by instant gratification and convenience. The whole customer experience is centered around that concept: find a … [Read more...] about 13 Effective Ways To Improve E-Commerce Customer Service

Share to Twitter Share to Linkedin There’s a staggering variety of apps on the market today designed to help us manage our schedules, monitor our health, boost our productivity, calm our nerves, keep our to-do lists in order—and anything and everything in between. There are so many that “shopping around” for the best options on offer can be overwhelming. Tech leaders not only spend their days building and using apps but also staying up to date on the latest offerings, so they’re a great source for discovering the best business- and personal-use apps available. Below, 13 members of Forbes Technology Council share their favorite lifestyle and productivity apps and explain how these technologies help them succeed. 1. 1Password I can’t recommend a password manager strongly enough. Everyone should be using one and should have unique, randomly generated, strong passwords for every online service (and two-factor authentication when available). I’ve been a … [Read more...] about 13 Tech Leaders Talk About Their Favorite Lifestyle And Productivity Apps

Users in the trial cities were able to order takeaway by accessing an option added to ByteDance's Douyin channels. Representative Image (Source: Reuters) Chinese technology giant ByteDance is purportedly testing a type of food delivery service in China via its short video app Douyin, which is the Chinese version of TikTok, CNBC reported on February 8. It is also considering extending the service beyond the trial. The move can potentially pit the company against major e-commerce companies like Alibaba and Meituan. According to the report, a Douyin spokesperson said that the company has been “testing a feature in Beijing, Shanghai, and Chengdu that enables merchants to promote and sell ‘group-buying’ packages to Douyin users in these select cities and have them delivered.” "We would consider expanding the feature to more cities in the future depending on the testing results. There is no detailed timeline yet,” a Douyin spokesperson told CNBC . Most often, restaurant … [Read more...] about ByteDance reportedly testing food delivery service via its Chinese version of TikTok

Julius Baer Group Ltd. sees India’s wealth market as a large opportunity even as private banking margins shrink globally, its top official in the country said. The nation’s $600 billion wealth industry is growing at 12% annually, and only a quarter of that wealth is currently managed professionally, Umang Papneja, managing director and chief executive of the Swiss wealth manager’s Indian unit, said in a Bloomberg TV interview on Thursday. “Julius Baer wants to be a part of that, and we are looking at aggressively ramping up the India business,” he said. Almost three individuals each day are joining the 13,000-strong group of Indians with a net worth of more than $30 million, according to Papneja. Global wealth managers, including UBS Group AG, Deutsche Bank AG and Julius Baer, are among firms that have been hiring private bankers to serve clients from the world’s fifth-biggest economy. HSBC Holdings Plc is poised to start its private wealth operations in the country this … [Read more...] about Julius Baer says aggressively ramping up India wealth business

Google unveiled 'Bard' - an AI conversation service to take on ChatGPT. Google on Wednesday announced a slew of features powered by Artificial Intelligence (AI), but a mistake in an ad caused its share price to tank. The search engine giant is rushing into the space after the bot ChatGPT caught the imagination of web users around the world with its ability to generate essays, speeches and even exam papers in seconds. Microsoft has announced a multibillion-dollar partnership with ChatGPT maker OpenAI and unveiled new products on Tuesday, while Google tried to steal the march a day earlier by announcing its "Bard" alternative. The bots are quickly being integrated into search engines and Google is battling to preserve its two-decade dominance of the web search industry. But astronomers on Twitter quickly noticed that Google's Bard had given out an error in an ad on Twitter touting its new technology. Read More In the ad, the bot was asked about what to … [Read more...] about Google’s AI chatbot ‘Bard’ offered incorrect information in company ad

The record allocation of Rs 13,539 crore for railways in Maharashtra will have a "very good effect”, Railway Minister Ashwini Vaishnaw said on Friday. Hyderabad, Feb. 4 Akin to Vande Bharat trains, Prime Minister Narendra Modi has asked the Ministry of Railways to come up with ”Vande Metro”, a train concept to run between two nearby big stations, Minister for Railways Ashwini Vaishnaw said here on Saturday. Speaking to reporters, he also said Indian Railways has given away Rs 59,000 crore worth of subsidies in the transportation of food grains, fertilizers and many other items last year which is equivalent to 55 per cent concession for every passenger. ”Honourable Prime Minister has given the target this year. After the success of Vande Bharat train, (he asked to) develop a new world-class regional train which will be Vande Metro," he said. The Minister said they are planning to come out of a prototype within the next 12 to 16 months and then roll it out and run it for at … [Read more...] about After Vande Bharat, PM Modi asks Railways to come out with Vande Metro: Railway Minister

In December, Delhi's AQI slipped into the 'severe' category on two days (PTI file photo) Delhi saw a significant dip in air pollution levels in the 2022-23 winter season owing to strict implementation of the 15-point action plan and a proactive Graded Response Action Plan, Environment Minister Gopal Rai said on Wednesday. Addressing a press conference, Rai also said the AAP government in Punjab will scale up the use of bio-decomposer, a microbial solution which can turn paddy straw into manure in around three weeks, in the agrarian state. He said the Delhi government is conducting a pilot study to assess the impact of anti-air pollution steps taken at Anand Vihar, one of the 13 pollution hotspots in Delhi. The project will be scaled up to cover all the pollution hotspots this year. "I want to congratulate the people of Delhi. Their efforts have led to positive results this winter season," the minister said. Read More Compared to 109 good, satisfactory and … [Read more...] about Notable dip in Delhi air pollution levels in 2022-23 winter due to strict implementation of 15-point action plan, GRAP: Gopal Rai

Source: Reuters Global steel giant ArcelorMittal has posted a 93.54 per cent fall in its net income to USD 261 million for the fourth quarter ended December 31 on account of lower sales. The Luxembourg-based company had posted a net income of USD 4,045 million in the year-ago period. In a statement, ArcelorMittal said it has "recorded a net income in 4Q 2022 of USD 261 million compared to...USD 4,045 million for 4Q 2021. Adjusted net income was USD 1,189 million compared to USD 3,827 million for 4Q 2021". Its steel production fell to 13.2 MT from 16.5 MT a year ago. The total steel shipments in 4Q 2022 stood at 12.6 MT, 19.9 per cent lower from 15.8 MT in the October-December period of 2021, reflecting the significantly lower demand due to destocking. Read More Sales in 4Q 2022 at USD 16.9 billion were also 18.8 per cent down compared to USD 20.8 billion for 4Q 2021, primarily due to lower average steel selling prices and lower steel shipment volumes. … [Read more...] about ArcelorMittal Q4 net income declines 93% to $261 million

KT CEO Ku Hyeon-mo speaks during a New Year's greeting event held at the company's office in Songpa District, southern Seoul, on Jan. 2. [KT] KT decided to reopen the candidacy for its CEO post in a board meeting Thursday, restarting the candidate review process from scratch. This is the second time that the candidate selection process for the top post has restarted. The latest announcement came after the National Pension Service (NPS), the largest shareholder of KT, voiced opposition to the telecom company’s decision to select incumbent CEO Ku Hyeon-mo as the final and only candidate for the post in December. “The board of directors decided to restart the process for CEO appointment through an open competition,” said KT in a release Thursday. Ku is expected to contend with other competitors. The application window will be open from Friday to Feb. 20. Internal directors of the company will not take part in the candidate review, and information regarding the screening … [Read more...] about KT reopens its CEO candidacy. Again.

Doosan Corporation, a holdings company of Doosan, posted a net loss of 587.3 billion won ($466 million) for 2022 on Thursday, swinging to red. The consolidated net loss is due to a one-off expense caused mainly by non-operating goodwill impairments, meaning that its asset was evaluated to be carrying less value than at the time of purchase, according to Doosan. The net figure missed the analyst forecast of 48.5 billion won in profit. Operating profit increased 22.5 percent to 1.13 trillion won, and sales came in at 17.1 trillion won, up 32 percent on year. Both figures beat market expectations. It is the first time in three years that Doosan Corp. reported an annual operating profit of more than 1 trillion won. Strong performance of Doosan Bobcat mainly pushed up the bottom line for the holdings company. Doosan Bobcat, a construction equipment supplier, saw a 66.9 percent jump in net profit to 644 billion won in 2022. Operating profit surged 80 percent to 1.07 trillion won, … [Read more...] about Doosan Corporation posts net loss of 587.3 billion won for 2022