Ian Borden(Image Source:Linkedin) McDonald's Corp on Monday named company veteran and president of its international business, Ian Borden, as finance chief, succeeding incumbent Kevin Ozan, who will retire from the burger chain in mid-2023. Borden, who has been with the company for 30 years, will take charge on Sept. 1, while Ozan, who has been CFO since 2015, will move on to lead the company's strategic initiatives until his retirement. Borden has previously overseen McDonald's businesses in the Asia-Pacific, the Middle East and Africa and was also managing director of McDonald's Ukraine. The company said its global chief supply chain officer Francesca DeBiase will retire in August and be replaced by North America supply chain head Marion Gross. The shake up of the top management by Chief Executive Chris Kempczinski, who took over the reins of the world's largest burger chain in 2019, comes as the company battles surging costs and the threat of customers cutting … [Read more...] about McDonald’s veteran Borden named finance chief in executive shake-up
Paternity leave most companies
The Top Five Reasons Customers Don’t Come Back
Share to Twitter Share to Linkedin Whatever you sell, be it a product or service, your customers expect that it will do what it’s supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet expectations. That’s table stakes. So, let’s assume that whatever your customers are buying from you will meet their expectations. However, that’s not always why the customer buys from you in the first place, let alone comes back to buy more. It’s the customer experience that drives that. In our 2022 Achieving Customer Amazement research , more than 1,000 American consumers were asked, “How likely would you be to switch companies or leave a brand after experiencing any of the following bad customer service experiences?” They were asked to rate several reasons using a scale that ranged from “not likely” to “very likely.” Here are the top five reasons customers would leave: 1. Rudeness or apathy from a company or brand … [Read more...] about The Top Five Reasons Customers Don’t Come Back
Daily Voice | More correction likely as these four risk factors not priced in yet, says Dhananjay Sinha of JM Financial
"It will be early to assume that the full impact of headwinds (that confront the global and Indian economy currently) are priced in," says Dhananjay Sinha, Managing Director and Head Strategist and Economist - Equity Research at JM Financial Institutional Securities. Gauging the markets using this monitor, JM Financial sees that 30-35 percent of the characteristics of past capitulation are visible as of now, leaving further scope for adjustments. Hence they expect commodity prices to correct further and crude would be the last to collapse, giving rise to a scenario of market capitulation. Thus, the markets may still be afar from a deep value situation, Sinha shares in an interview with Moneycontrol . Excerpts from the interview: Do you think the market fully priced in all these risk factors? Do you see any other risk that the market hasn't factored in yet? While it is true that the market now knows the various risks that confront the global and Indian economy, it will … [Read more...] about Daily Voice | More correction likely as these four risk factors not priced in yet, says Dhananjay Sinha of JM Financial
A Threat To Workplace Equality, The Reversal Of Roe V. Wade Calls Organizations To Action
Share to Twitter Share to Linkedin Will the overturn of Roe v. Wade have implications for gender equality in the workplace? While the Supreme Court decision is bound to penalize women’s health rights , it can also negatively affect the work culture. A slow-moving effort—men are still paid more and are more likely to hold managerial roles, yet women are better educated—closing the gender gap remains an elusive goal. Notwithstanding recent gains, generalization after generalization continue to define women’s abilities, duties and aspirations, each a verdict on what a woman can and should do. It is this web of deeply held beliefs that the 50-year-old-precedent reversal will buttress, giving bias sharper contours and inequality another “go.” Turning The Clock Back On Bias In concluding that the Constitution does not grant women control over their bodies, Justice Samuel Alito’s opinion refuels the narrative of the ineffective female decision-maker. … [Read more...] about A Threat To Workplace Equality, The Reversal Of Roe V. Wade Calls Organizations To Action
Roe v. Wade Is No More. What Businesses Need to Know About Covering Abortions
The United States Supreme Court on Friday eliminated the constitutional right to obtain an abortion , casting aside nearly 50 years of precedent that began with the Roe v. Wade case. The highly-charged case, decided by the court's conservative majority, is sure to spill over into the workplace. Business owners who don't already know where they stand on the issue, are likely going to have to figure one out, especially if they want to help employees with covering the costs of getting legal abortions. The 6-3 decision , which has been anticipated since a draft opinion leaked in May, will lead to near total bans on the procedure in about half of the states across the country. Twenty-two states already impose strict restrictions while 18 states are expected to ban abortion outright, or only allow it in limited circumstances. Thirteen states, including Texas, Mississippi, and Oklahoma, already have trigger laws in place that took effect automatically, while others are written to … [Read more...] about Roe v. Wade Is No More. What Businesses Need to Know About Covering Abortions
Remote work shouldn’t be the antithesis of in-person work. Here’s how to do the format correctly
The pandemic’s shift to remote work could have long-lasting positive implications—if we get it right. advertisement advertisement We can already feel that we’re in a period of change, even if we can’t quite analyze it with the benefit of historic context yet. As Brian Chesky recognized in AirBnB’s going fully remote: “You can’t fight the future, we can’t try to hold on to 2019 any more than 1950. We have to move forward.” During the pandemic, the US went from only a 6% remote workforce to 22% . That is an astounding increase in a dramatically short time frame. The most remarkable byproduct of this transition is just how much employees came to embrace this new format for work. In a continuous year-long survey of US workers published by the Chicago Booth Review , 60% said working from home was better, substantially better, or hugely better than they expected; 26% said about the same; and under 15% said worse. Now that remote work is becoming … [Read more...] about Remote work shouldn’t be the antithesis of in-person work. Here’s how to do the format correctly
Evolution Of The Nashville Songwriter: From Solo Writes To Songwriting Apps
Share to Twitter Share to Linkedin Songwriters are the heartbeat of Nashville and as the city continues to expand, so do the creatives and the way in which they make music. Prior to the 1990s, it was common for songwriters to write songs by themselves. Willie Nelson penned Patsy Cline’s timeless ballad “Crazy,” Bob McDill wrote Don Williams’ reflective “Good Ole Boys Like Me” while Tom T. Hall crafted Jeannie C. Riley’s memorable “Harper Valley P.T.A.” solo. The way a song is created today is drastically different than the early ’90s when thousands of songwriters flocked to Nashville where they could make a decent living by simply getting an album cut. Blair Daly moved to Nashville in the ’90s and saw early success with John Michael Montgomery (“How Was I to Know,” “Angel In My Eyes”) and more recently Kip Moore (“Beer Money, “Running For You”). Songwriting was more stripped down back then and there was much more co-writing amongst songwriters without artists … [Read more...] about Evolution Of The Nashville Songwriter: From Solo Writes To Songwriting Apps
Don’t try to time the market, advises Siddharthaa Bhaiya of Aequitas
Siddharthaa Bhaiya, Managing Director and Fund Manager of Aequitas, said their investment philosophy is guided by a multibagger approach that identifies long-term potential through extensive in-house research. They invest in Indian listed equities in small and mid cap space and identify companies that are leaders by way of margin or sales in their respective sectors. Siddharthaa Bhaiya added that they hold stocks through their entire wealth creation journey making average holding period approximately 4-5 years. In an interview to Moneycontrol, he said they do see potential in the auto space. Here are edoited excerpts from that interview: What is your investment philosophy and what is your suggestion to the new-age investors? Close Don't try to time the market : As famously said by Peter Lynch: “Far more money has been lost by investors trying to anticipate corrections, than lost in the corrections themselves.” Nobody can predict what is going to happen … [Read more...] about Don’t try to time the market, advises Siddharthaa Bhaiya of Aequitas
The Future of Self-Service
Self-service business solutions are all the rage these days, and mostly that's good news. These systems can save time if they're implemented properly. Plus, in some instances, customers actually prefer machines to people (opting for ATMs over bored and indifferent bank tellers). But when self-service is poorly done, in big box stores, for example, it can feel like you're wandering in the desert for days without ever seeing a helpful human being. And, as often as not, when you finally do come across a living, breathing person, it's "not their department" or they have no clue how to help you. It's always struck me as very sad that so many of these large organizations with thousands of front-line, customer-facing employees don't seem to understand that it's not simply about the rote training of their people; it's about building and reinforcing self-esteem. If you can make employees' jobs "important" (whatever they are) and make them feel good about what they are doing every day … [Read more...] about The Future of Self-Service
Five Keys to Personal Growth in the Great Pandemic Do-Over
If there's even the slightest silver lining to the pandemic , it's clearly that it has given millions of Americans permission to make radical changes in their attitudes toward their work ; in their behaviors toward their family, friends, and others; and in their philosophies going forward as to what exactly they're hoping that life will bring them. Ideally these will be changes for the better. Changes that will endure once the world returns to whatever the new normal may be. But nothing will improve if these folks just sit around and wait for things to happen to them as opposed to seizing the moment and making those things happen for them and their businesses. As Ayn Rand said: "The world you desired can be won." While no one is entitled to a perfect life, it seems that many of us now possess once-in-a-lifetime, remarkable, and previously unavailable (or at least unimagined) levels of power and agency to alter our lives -- hopefully in positive directions -- and to … [Read more...] about Five Keys to Personal Growth in the Great Pandemic Do-Over