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Representative Image The Directorate General of Civil Aviation (DGCA) on January 25 announced new guidelines asking airlines to refund passengers that were downgraded to a lower class. As part of the new guidelines, the aviation regulator has asked airlines to issue a 75 percent refund of the cost of ticket including taxes to passenger that were downgraded when flying on a domestic route. Similarly, for passengers flying on international routes, if the route length is 1,500 km or lower, airlines will have to provide a refund amounting to 30 percent of the cost of ticket including taxes, if a passenger's seat is downgraded. For international flights between 1,500 km and 3,500 km, airlines will have to provide a refund amounting to 50 percent of the cost of ticket including taxes, if a passenger's seat is downgraded. ALSO READ: DGCA sets new rules for duty timings of air traffic control employees Read More COVID-19 Vaccine Frequently Asked Questions … [Read more...] about DGCA amends norms to provide refund to passengers who were shifted to lower class

Air India reviewed its inflight alcohol service policy on January 24 and made some adjustments after embarrassing onboard incidents that triggered fines and public anger. As part of the review, the airline said it will adopt the US National Restaurant Association’s traffic light system to tactfully refuse alcohol to passengers if they seem to be at risk of behaving inappropriately. What is the National Restaurant Association’s traffic light system? The National Restaurant Association’s traffic light system asks servers to determine whether a customer needs to be cut off from being served liquor. The system categorises passengers into green, yellow or red stages based on their behaviour, body language, facial cues, and ability to comprehend instructions. Read More COVID-19 Vaccine Frequently Asked Questions View more How does a vaccine work? A vaccine works by mimicking a natural infection. A vaccine not only induces immune response to … [Read more...] about MC Explains | Air India’s new system to identify drunk passengers