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Share to Twitter Share to Linkedin As seven of the world’s wealthiest nations meet, it has been revealed that billions of dollars in aid for the poorest countries are being rerouted into climate finance, with G7 nations appearing to indulge in what amounts to a form of creative accounting with regard to their international commitments. A new report from the charity CARE shows that, rather than providing additional money to help developing nations respond to climate change as promised under international agreements, wealthy states like the U.S., Canada and France are consistently overreporting the amount of money they’re providing, while diverting money meant for other development programs. In total, CARE found that an estimated $103 billion of climate finance reported by G7 nations has simply been siphoned straight out of development aid budgets, including funds intended for health, education, gender equality and poverty alleviation. Between 2011 and … [Read more...] about As G7 Meets, The World’s Richest Nations Water Down Aid And Climate Finance

Share to Twitter Share to Linkedin Whatever you sell, be it a product or service, your customers expect that it will do what it’s supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet expectations. That’s table stakes. So, let’s assume that whatever your customers are buying from you will meet their expectations. However, that’s not always why the customer buys from you in the first place, let alone comes back to buy more. It’s the customer experience that drives that. In our 2022 Achieving Customer Amazement research , more than 1,000 American consumers were asked, “How likely would you be to switch companies or leave a brand after experiencing any of the following bad customer service experiences?” They were asked to rate several reasons using a scale that ranged from “not likely” to “very likely.” Here are the top five reasons customers would leave: 1. Rudeness or apathy from a company or brand … [Read more...] about The Top Five Reasons Customers Don’t Come Back

Ian Borden(Image Source:Linkedin) McDonald's Corp on Monday named company veteran and president of its international business, Ian Borden, as finance chief, succeeding incumbent Kevin Ozan, who will retire from the burger chain in mid-2023. Borden, who has been with the company for 30 years, will take charge on Sept. 1, while Ozan, who has been CFO since 2015, will move on to lead the company's strategic initiatives until his retirement. Borden has previously overseen McDonald's businesses in the Asia-Pacific, the Middle East and Africa and was also managing director of McDonald's Ukraine. The company said its global chief supply chain officer Francesca DeBiase will retire in August and be replaced by North America supply chain head Marion Gross. The shake up of the top management by Chief Executive Chris Kempczinski, who took over the reins of the world's largest burger chain in 2019, comes as the company battles surging costs and the threat of customers cutting … [Read more...] about McDonald’s veteran Borden named finance chief in executive shake-up

The race to save the planet has given an urgency to corporate efforts to make and deliver net-zero carbon commitments. But for their companies to be truly sustainable, CEOs must focus not only on the E in ESG but also on the S and the G. Human rights, workplace safety, fair pay for a fair day’s work, ethical business practices—these are just a few of the social and governance issues that CEOs must address in their company and in the companies they do business with—their suppliers. advertisement advertisement This is not just about complying with regulations. It is about fulfilling the terms of an unwritten social license to operate. But doing the right thing is hard. To help CEOs, we have identified a series of actions that they should instruct their CPO and the procurement team to take in order to address social and governance issues. To start with, companies should set out their social and governance expectations in their supplier code of conduct, … [Read more...] about To truly address ESG, your company has to also consider its suppliers

Share to Twitter Share to Linkedin Arianna Huffington is no stranger to wanting to make the world a better place. Her empathic reputation is renown and world-class. She continually demonstrates what it means to be a leader who puts humanity first no matter the circumstances. Huffington has been busy lately developing two unique partnerships with organizations to further her humanity-first ambition. First, Huffington's organization, Thrive Global , a behavior change technology company, recently partnered with SHRM (Society for Human Resource Management) and launched a mental health and wellness pledge. Huffington divulged that in concert with Johnny C. Taylor, SHRM CEO, the two of them felt very concerned that employee mental health and wellbeing services could be de-prioritized as a result of worsening economic conditions and a challenging business environment. As a result, both Thrive and SHRM partnered to institute an organizational pledge for … [Read more...] about Arianna Huffington: Putting Empathy Into Action Yet Again

Share to Twitter Share to Linkedin Madison Reed, the prestige beauty brand that revolutionized the hair color industry, has raised $33 million in new financing led by Sandbridge Capital, with participation from Marcy Venture Partners. The company plans to further its omnichannel expansion of hair color bars and retail locations and continue its investments in product innovations. The company which was founded by its current CEO, Amy Errett in 2013, has grown its business portfolio from a direct-to-consumer brand to an expansive omnichannel powerhouse including continued direct-to-consumer sales, its own retail salon locations, and partnerships with retailers like Ulta Beauty ULTA . The Hair Color Bar locations have expanded to include over 60 nationwide. Madison Reed has interacted with more than 5 million customers since launching. Access to high-quality Smart 8-Free hair color In an interview with Errett, she discussed how Madison Reed’s goal is … [Read more...] about Madison Reed Secures $33 Million To Fund Its Omnichannel Expansion

Share to Twitter Share to Linkedin When it comes to sustainability and fashion, particularly the fast variety, it would be an understatement to say the industry has a few problems. First and foremost, fast fashion is the third biggest polluter globally , with textile production contributing more to climate change than international aviation and shipping combined . But there’s also the more shadowy and therefore dangerous misperception that the spending behemoth of Gen Z has been molded in a wholly Thunbergian image; despite a considerably raised bar of eco-intentions the infamous specter of the values-actions gap (the disparity between what people say they value/will do vs. what happens when it comes to the crunch) reveals a very different story. Zalando’s Reality Check Fuels Partnership Affirming this, in April this year German multinational e-commerce giant Zalando (45m active consumers, 23 markets and 4500 brands including 300 designer labels) … [Read more...] about Zalando Joins Forces With Save Your Wardrobe To Chase Net Positive Fashion Ambition

Share to Twitter Share to Linkedin Glastonbury is in the air with both the record-breaking youngest ever headliner, Billie Eilish, and the oldest, Sir Paul McCartney, taking to the stage. Festival goers have splashed the cash on tickets, transport and tents; all of which might paint a picture of positivity when it comes to the UK’s finances. The reality is much more off-key. Consumer confidence is now at its lowest level for years as many face a cost-of-living crisis, with essentials such as food and fuel prices continuing to spiral. GfK data confirms this. The data company's monthly index which ‘checks the temperature’ of consumer confidence decreased by one point , to -41, in June and a record low. The survey which has been running for over forty years, asks consumers how they feel about personal finances and the UK economy. Despite covering past periods of recession and hardship, today’s consumers say they are feeling financial pain like … [Read more...] about Brits Enjoy Summer Of Festivals & Travel Before Increased Economic Worries

Share to Twitter Share to Linkedin At the start of Avenue Montaigne, in the heart of Paris, stands the newly opened Henry Jacques Perfumes boutique. Though the family-owned French perfume house was launched in 1975, this is their first store in their home country. That’s because the location and building itself had to be perfect, with a rich history—no compromises or corner cutting, true to the heritage of Henry Jacques Perfumes . And flawless it is, with its Belle Époque exterior, and a private garden—a true rarity on Avenue Montaigne—with flowers that change with the season. “It was my dream to enter the store through a garden,” says Anne-Lise Cremona, CEO of Henry Jacques Perfumes. “I wanted a house, a place where clients can come and spend time, because luxury is time for yourself—it’s very rare. We started with the idea of having a boutique concept, like a home, to have a bit of mystery to treat the perfume the best we could, with no limits on the … [Read more...] about Henry Jacques Perfumes Carries On Old World French Perfumery With A Luxurious Twist

Share to Twitter Share to Linkedin Madison Reed is doubling down on future growth in its salon and at-home hair color businesses which combined have had over 5 million customer interactions. The company, founded by current CEO, Amy Errett, has recently announced new executives to its board of directors along with internal management moves to further its mission of expanding Madison Reed’s access to more customers across the U.S. market. In an exclusive interview with Errett, it was clear that the company is on a mission to provide access to prestige beauty hair care for more people online, in salons and through its retail partners like Ulta Beauty ULTA . New board members provide experience and diversity Michael Dubin and Stephanie Davis Michelman will be added as board members and both come with heavy experience in scaling beauty businesses. Dublin is the founder and former CEO of Dollar Shave Club, driving the company to a $1 billion dollar acquisition … [Read more...] about Madison Reed Adds New Board Members As Business Grows