Conversational messaging platform Gupshup has acquired Active.Ai, a financial services-focused conversational artificial intelligence platform, for an undisclosed amount, marking its third acquisition in the past six months. This purchase will enable Gupshup to strengthen its customer experience solutions for the banking, financial services and insurance (BFSI) sector. Founded by Parikshit Paspulati, Ravi Shankar and Shankar Narayanan, Active.Ai offers a Conversational Banking as a Service (CBaaS) platform for its customers across 43 countries. The company claims that it has enabled more than 300 user interactions via voice, video and messaging, managed over 30 million service requests and answered more than 50 million enquiries with 95 percent accuracy. It also has tie-ups with Amazon Web Services (AWS), Microsoft, Infosys (Finacle), TCS, Finastra, EY, PwC and Accenture. "Active.Ai's robust CBaaS platform adds more vertical depth to our product stack, giving customers the … [Read more...] about Gupshup buys conversational banking service provider Active.Ai in third acquisition over six months