Two years ago, before COVID-19 hit, Swiss International Air Lines hired me to reinvent the concept of economy-class travel. At least, that was the presenting problem. When I met with members of senior management, it was clear they had certain aesthetic fixes in mind—changing the welcome messages on the video screens, softening the glare of the reading lights, improving the snack selection, etc. I told them that before I could even think about welcome messages, lighting, or snacks, I needed to figure out the real reasons why repeat passenger levels had dropped and why the airline ranked #18 for on-time arrivals. … [Read more...] about Three shockingly obvious ways to make flying less miserable
International flights
This is how your goal-setting should change during the pandemic
Staying on track To stay on track, you need consistency. The things you do every day will bring you closer to your goal. Lipkins recommends spending 60 minutes a day working on your goals. “One thing that keeps us from achieving what we want is that we think we need more time,” she says. “It’s not more time you need, it’s more focus. If you devote 365 hours to goals this year, there’s nothing you can’t get done.” … [Read more...] about This is how your goal-setting should change during the pandemic
Netflix soars to more than 200 million subscribers. What you need to know
Shonda Rhimes’s recently dropped period series Bridgerton—which is her much-anticipated debut original for Netflix as a producer—also helped the bottom line, though Netflix was coy about just how. The show “has proven immensely popular,” the shareholder letter read, “and we’ll have some exciting news about Bridgerton later this week.” Stay tuned. … [Read more...] about Netflix soars to more than 200 million subscribers. What you need to know
