Two years ago, before COVID-19 hit, Swiss International Air Lines hired me to reinvent the concept of economy-class travel. At least, that was the presenting problem. When I met with members of senior management, it was clear they had certain aesthetic fixes in mind—changing the welcome messages on the video screens, softening the glare of the reading lights, improving the snack selection, etc. I told them that before I could even think about welcome messages, lighting, or snacks, I needed to figure out the real reasons why repeat passenger levels had dropped and why the airline ranked #18 for on-time arrivals. … [Read more...] about Three shockingly obvious ways to make flying less miserable
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Netflix soars to more than 200 million subscribers. What you need to know
This news keeps Netflix head and shoulders above the newbie streaming services that have been trying to steal its lunch—none more so than Disney Plus, which in its shareholder letter Netflix acknowledged with exclamatory praise, noting that it “had a massive first year (87 million paid subscribers!).” … [Read more...] about Netflix soars to more than 200 million subscribers. What you need to know
This is how your goal-setting should change during the pandemic
“Have a midday check in,” says Lipkins. “Around noon, assess your thoughts and any anxiety you may be feeling. Stay on track by picturing what your life would be like if you already were where you want to be. What beliefs and behaviors would you need to have? Then do those things now.” … [Read more...] about This is how your goal-setting should change during the pandemic
