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When I (Hana) worked with the Transportation Security Administration (TSA) at the United States Digital Service—a federal team of technologists—the agency was recovering from the stinging fallout of its Randomizer app, which purported to reduce racial profiling by TSA agents. Instead, it was a $47,000 app that randomly generated an arrow that pointed left or right. When I came on board, the agency was facing another problem—security lines so long that they stretched out of the airport and caused people to miss their flights. TSA leadership proposed solving the problem with . . . an app. This time the team conducted user research, which determined that an app was not the right solution, and the plan was scrapped. … [Read more...] about ‘When can I schedule a COVID-19 vaccine appointment?’ Why the government can’t answer this simple question

Mount Sinai Health System in New York started using Zocdoc’s vaccination booking program in December and has facilitated over 100,000 appointments for COVID-19 shots. The scheduling form can incorporate a screening questionnaire to determine whether the person booking is eligible for vaccination. It also offers patients the ability to book their second shot at the same time. Zocdoc CEO Oliver Kharraz, says signing up takes 30 seconds. … [Read more...] about Scheduling COVID-19 vaccinations is a mess. Zocdoc has a solution

Beyond the suspension of donations from the above companies, the failed insurrection has cost others in the GOP dearly—namely the Trump administration. Since the attack on the Capitol, Trump, his campaign, and some of his enablers have been banned from a number of major online platforms, including Twitter, Facebook, Instagram, Snapchat, Pinterest, TikTok, Twitch, and Shopify. … [Read more...] about These companies say they’re suspending donations to GOP members who opposed certifying Biden’s victory

Direct deposit info: If you’re getting your check this way, the tool should display a date and a partial bank account where the funds were distributed. (Note that many payments that were distributed this way went to the wrong account due to distribution errors, and the IRS says it’s working to fix this, so you should keep checking your bank account if you don’t see it.) Mailed payments: If you’re getting your payment as a paper check or debit card, the tool should display the date it was mailed. The IRS says it could take three to four weeks to actually receive your check or card in the mail. Unfortunately, it hasn’t been very clear about who is getting which payment method. Some taxpayers who received their first payment via paper check could get a debit card this time, and vice versa. Just be on the lookout for the envelope, and make sure you don’t accidentally throw it away. (Here’s what it looks like.) Payment Status #2–Not Available: … [Read more...] about IRS stimulus check update: What to know about mailed payments and the Friday deadline

Over the summer, against the backdrop of this unprecedented catalyst, then-candidate Joe Biden made the unusual decision to make caregiving a central piece of his platform: He introduced a $775 billion 10-year plan to improve care for children and the elderly alike and create better jobs for caregivers and childcare providers. “It’s the first time a man is leading an issue that’s so often associated [with] women’s work,” says Lelaine Bigelow, the managing director of external affairs at the National Partnership for Women & Families. “He speaks to it from his own lived experience.” … [Read more...] about We’re in the midst of a caregiving crisis. Here’s how Biden may address it