Fact is stranger than fiction

When a $70 million NFT sold at Christie’s last spring—a time before Bored Apes, Cool Cats, and Lazy Lions roamed the earth—some scoffed at the fortune spent on computer pixels that could be copy-pasted to your screen for free. But the lot wasn’t just a jpeg, it was the jpeg—and the money went to claim the original work, or the one we would call “authentic.” Take away that distinction, and yes, the file is worthless. advertisement advertisement It’s a high-stakes game that’s rife with fraud, abuse, and theft, and not even the biggest players are immune. But OpenSea, the planet’s largest NFT marketplace, might have a few tricks up its sleeve. This morning, it’s rolling out two products to safeguard the authenticity of collections on its platform. The first streamlines the verification of creator accounts, and the second banishes copymints, or spoofs of existing NFTs, using image recognition. Verified badges are among OpenSea’s so-called … [Read more...] about OpenSea is on a new quest to ban copymints, armed with AI, Twitter threads, and Discord chats

Imagine showing up to work but not getting paid for the first half-hour you're there. You're still expected to work--in fact, imagine those first 30 minutes or so are the most stressful part of your job--you just don't get paid. You'd probably find a different job. Or you might be a flight attendant . If you're like me, you probably had no idea flight attendants don't get paid until the aircraft door closes. On an international flight, when you include the time for check-in and a briefing, flight attendants are expected to show up an hour and a half before a flight is expected to leave. None of that time is paid. All that time they spend helping people find their seats, cramming luggage in overhead compartments, and dealing with everything else that comes with getting 100 or so people on a long metal tube--none of it is paid. Well, until now. This week, Delta said it would start paying flight attendants 50 percent of their hourly rate for boarding time. It … [Read more...] about Delta Just Announced an Unprecedented Change, and It’s Hard to Believe No Airline Has Done this Before

Share to Twitter Share to Linkedin Greg Kihlström advises on CX and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. If delivering a robust, personalized omnichannel customer experience was easy, all of your peers would already be doing it. Instead, many enterprises and smaller organizations are delivering multichannel experiences at best, and many are still very siloed in their approaches. That said, delivering customers a multi- or omnichannel experience is not science fiction but instead can be done incrementally over time, ultimately delivering that seamless experience that many consumers are already expecting. In this article, I’m going to talk about how to do omnichannel customer experience well, knowing that you might still be on the path to achieving it. Let’s get started! Stay customer-centric, not platform-focused. While your priority may be a customer-facing effort, it’s easy to … [Read more...] about Delivering A Seamless Omnichannel Customer Experience