Share to Twitter Share to Linkedin Jesse Redniss is CEO & Co-Founder of Qonsent , the first data privacy enablement and engagement platform built for consumers and brands. The race to comply with data privacy laws is top of mind for advertisers and marketers these days with things like clean rooms becoming a hot topic seemingly overnight. This is fallout from “the demise of third-party cookies and identifiers” and the data void they’re leaving behind. This means the third-party data they already have needs to be scrubbed clean to not only ensure that consumer data is private ( and protected ) but that it’s also the right data they should be tracking and leveraging for related campaigns. In other words, there’s no reason why a brand needs to have your Social Security number or other personal identifiable information ( PII ) on file, especially if you didn’t give direct, first-party consent for them to do so. And herein lies the … [Read more...] about Are Clean Rooms The Answer To Data Privacy And A Killer Customer Experience?
Customer journey
Evolving Your Tech Stack For A Winning Customer And Employee Experience
Share to Twitter Share to Linkedin Will Moxley is SVP, Product at AppFolio Inc . Technology has allowed businesses to make customer experiences easier, more convenient and more personal. Business leaders have shown that they’re excited to see these innovations employed across any industry, regardless of business size or specialty. From digital experiences to touchless pay and curbside delivery, businesses looking to offer superior experiences will have to develop or hone their technology stack to meet present needs while anticipating future trends to sustain success in any market environment. Before you add new technology to improve the customer experience, make sure you’ve zeroed in on the right solution with a clear goal in mind. While there’s no shortage of innovative tools and solutions available, it will take some time and effort to find the right fit—for your business and for your customers’ sake. Though research and trial can cost valuable … [Read more...] about Evolving Your Tech Stack For A Winning Customer And Employee Experience
Forget capturing mindshare. It’s time for brands to start giving customers space
Did you find it hard to choose what to wear today? Or what to eat for breakfast? If so, you’re not alone. According to the American Psychology Association , 32% of adults are so stressed they struggle to make everyday decisions. advertisement advertisement Much has changed over the past two years. From hoarding and unprecedented DIY projects to supply chain disruptions and mass unemployment, to social unrest and the Great Resignation, the pandemic has radically altered our outlook in many ways. The issue of mental space existed well before COVID-19 hit, but the barrage of events over the last two years has made it even more challenging for people. As the APA study indicates, a large number of us simply have less headspace available than we did before the pandemic. It’s a significant shift, and one that prompts profound questions for those leading brands. Perhaps it’s time to declare a ceasefire in the decades-long battle for mindshare and find a new … [Read more...] about Forget capturing mindshare. It’s time for brands to start giving customers space
UK to cut Heathrow charges after airline protests
Passengers queue inside the departures terminal of Terminal 2 at Heathrow Airport in London, Britain, June 27, 2022. - A + A LONDON (June 28): London's Heathrow Airport will have to lower landing fees over the next four years after Britain's aviation regulator responded to pressure from airlines over the cost of flying at the hub. Heathrow wanted to double the fee it charges airlines in order to provide a better service to customers while retaining the support of its owners, but the plan drew fury from the likes of British Airways and Virgin Atlantic who said the airport was already among the most expensive in the world. The dispute reflects the pressures in the aviation industry as it recovers from the pandemic, and more broadly the need to limit consumer price rises at a time of soaring inflation while still investing to modernise services. The Civil Aviation Authority (CAA) said on Tuesday that the average maximum price per passenger would fall to £26.31 … [Read more...] about UK to cut Heathrow charges after airline protests
Inari investing RM283 mil in JV with CFTC to carry out OSAT services in China
- A + A KUALA LUMPUR (June 28): Inari Amertron Bhd is forming a joint venture (JV) with China Fortune-Tech Capital Co Ltd (CFTC) to carry out outsourced semiconductor assembly and test (OSAT) services in China. In a filing with Bursa Malaysia, Inari said its wholly-owned subsidiary Amertron International Ltd has entered into a JV contract with CFTC (Yiwu) Equity Investment Fund Partnership (Limited Partnership) and CFTC Equity Investment Management (Beijing) Co Ltd. CFTC (Yiwu) is a private equity fund administered by CFTC, while CFTC Equity is wholly owned by CFTC. Inari said Amertron International will take up 54.4648% interest in the JV company, called Yiwu Semiconductor International Corporation, while CFTC (Yiwu) will own the remaining 45.5352% stake. Amertron International will have to contribute RM283.33 million cash into the JV company while CFTC (Yiwu) will inject RM131.78 million of new cash investment, said Inari. The group said it will fund the … [Read more...] about Inari investing RM283 mil in JV with CFTC to carry out OSAT services in China
Japan-Malaysia’s MOC to better equip skilled workers for labour market, says envoy
Bloomberg filepix for illustration purpose only - A + A KUALA LUMPUR (June 28): The Memorandum of Cooperation (MoC) signed last month between Malaysia and Japan will see Malaysian workers going to Japan for work and to hone their skills further, so that they can contribute to the local labour market upon their return. Japanese Ambassador to Malaysia Katsuhiko Takahashi said the MoC did not mean that Japan is going to absorb labour from Malaysia. “The basic idea of the programme (MoC) is to make them work in Japan for a specific period of time (around three to five years), among others in the hospitality and agriculture sectors. Usually, after gaining skills, those Malaysians will come back to the local labour market. “This (programme) is not a system to absorb labour forces from Malaysia to Japan, but this is rather a value-added quality and journey where we provide them training and encourage them to come back and serve their own country,” said Takahashi … [Read more...] about Japan-Malaysia’s MOC to better equip skilled workers for labour market, says envoy
At an almost two-year low, DRB-Hicom is still demonstrating upside uncertainty
This article first appeared in The Edge Malaysia Weekly, on June 20, 2022 - June 26, 2022. - A + A THE share price of DRB-Hicom Bhd has been on a downward trend since December 2020, when the shortage of semiconductors became apparent the world over. Last Friday, DRB-Hicom was trading at RM1.16 — its lowest since March 23, 2020. This means DRB-Hicom is now trading at the level when stocks tumbled in reaction to the first Movement Control Order (MCO), which was implemented in March 2020 to contain the spread of Covid-19. This is in contrast to other automotive or automotive-based groups listed on Bursa Malaysia. For example, Bermaz Auto Bhd is trading at more than double the level on March 23, 2020, and MBM Resources Bhd is 38% higher than at the start of the pandemic. Shares in Sime Darby Bhd, which is also a conglomerate like DRB-Hicom, were up 43.5% last Friday compared with March 23, 2020. UMW Holdings Bhd, another conglomerate with a huge automotive … [Read more...] about At an almost two-year low, DRB-Hicom is still demonstrating upside uncertainty
Polestar IPO’s meh greeting a troubling signal for EV makers
- A + A NEW YORK (June 28): The lukewarm reception for Polestar Automotive Holding, the latest electric-vehicle (EV) company to go public in the US, is sending an ominous message to other start-ups: The purge is not over. Yes, the auto industry is due for a transformation as oil prices soar and the need for cleaner transportation becomes increasingly apparent. But, runaway inflation and a looming economic downturn are making investors leery of speculative investments, which include EV makers despite the allure of the coming revolution. Polestar's tepid welcome — the stock jumped 16% on its first day of trading on Friday and then dropped 15% on Monday — is the latest evidence of that scepticism. The Swedish electric-car maker went public after merging with blank-cheque company Gores Guggenheim Inc. The company's market valuation stood at about US$24 billion as of Monday's close. "EV stocks benefitted greatly from the abundance of liquidity that had been sloshing … [Read more...] about Polestar IPO’s meh greeting a troubling signal for EV makers
After 82% jump in 2Q profit, Poh Huat sees signs of demand slowdown in US amid soaring prices
- A + A KUALA LUMPUR (June 28): Poh Huat Resources Holdings Bhd's net profit for the second quarter ended April 30, 2022 (2QFY22) jumped 81.75% to RM23.08 million from RM12.7 million in the same period last year, mainly driven by higher furniture shipments from Malaysia. Quarterly revenue grew 12.57% to RM186.34 million from RM165.53 million, as production activities for both the group's operations in Malaysia and Vietnam continued to do well on the back of sustained orders from its customers in North America. "In particular, our Malaysia operations registered strong growth compared to the previous year's corresponding quarter as we ramped up production to clear order backlogs following the resumption of production after MCO 3.0 (Movement Control Order 3.0). Our Vietnam operations also registered higher shipment, albeit at a more modest level," Poh Huat said. As such, its earnings per share almost doubled to 8.71 sen from 4.79 sen previously, its bourse filing … [Read more...] about After 82% jump in 2Q profit, Poh Huat sees signs of demand slowdown in US amid soaring prices
Here are some of the creative new business models and strategies that have come out of the coronavirus pandemic
New York (CNN Business) The coronavirus pandemic has forced everyone to get creative. Whether through Zoom meetings , online fitness classes or take-out cocktails , companies in nearly every industry are pivoting to get through the crisis. Some work-arounds have been especially creative, such as individual exercise "pods" to get people back into gyms. But beyond short-term fixes, many innovative new strategies and business models have emerged that are likely to stick, even as many jurisdictions begin to reopen in some capacity. In many cases, these transformations are thanks to the increased adoption of technology and the digitization of businesses. Many of these changes were underway pre-coronavirus; the pandemic has just accelerated them. "What's important to customers has changed," John Roese, Dell ( DELL ) Technologies chief technology officer , told CNN Business. "We've broken through a bunch of psychological or … [Read more...] about Here are some of the creative new business models and strategies that have come out of the coronavirus pandemic