Share to Twitter Share to Linkedin Alok Kulkarni is Co-Founder and CEO of Cyara , a customer experience (CX) leader trusted by leading brands around the world. Out with the old, in with the new. Contact centers are evolving, and your technology should, too. In the past, with legacy call centers, customer journeys were relatively simple and linear: Call in, talk to an agent and resolve the problem. But those days are long gone. With the rise of omnichannel communication, today’s customer journey is more complex and the route to a successful customer experience (CX) may crisscross its way through several different channels, touching not only human agents but bots along the way. In today’s tense economic climate, CIOs and CX leaders have a crucial but challenging task: maintain growth while simultaneously cutting expenses and increasing efficiency. Most IT executives would agree that putting money into new technology will help accelerate growth and … [Read more...] about How To Determine Where To Invest Your CX Technology Budget First
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School Gets Second Bomb Threat In Less Than A Week
Glendale Secondary School in Hamilton, Ontario received two bomb threats less than a week apart, according to police. The Hamilton Police Service (HPS) tweeted Monday at 9:22 a.m. that they were responding to a bomb threat and that the school had been evacuated. . @HamiltonPolice are currently responding to a bomb threat to Glendale Public Secondary School @HWDSB . Community members will see a large police presence in the area. School has been evacuated at this time. — Hamilton Police (@HamiltonPolice) March 27, 2023 Situation has been supported by @HamiltonPolice . Students and staff have returned to @Glendale_HWDSB . https://t.co/zBp9nZXs7i — HWDSB (@HWDSB) March 27, 2023 Glendale Secondary School received a bomb threat Tuesday, March 21st at around 8:00 a.m., according to the Hamilton Spectator. In February, Glendale Secondary School was cleared because of a bomb threat on Monday, Feb. 27 shortly after 8:00 a.m., the outlet … [Read more...] about School Gets Second Bomb Threat In Less Than A Week
Researcher Calls 1st Marburg Virus Outbreak A ‘Lab Leak,’ Here’s Why Experts Pushed Back
Share to Twitter Share to Linkedin A researcher tweeted what he called a “fun fact” about the Marburg Virus that’s currently spreading and threatening lives in Tanzania and Equatorial Guinea. But various experts around the world didn’t seem to find what he had posted on Twitter to be too “fun” or provide all of the relevant facts. The Marburg virus itself is certainly not fun. It belong to the same Filoviridae family as the Ebola virus and is similar in many very bad ways. Being similar to Ebola virus is typically a bad thing as few people will tell you affectionately, “I like you. You are kind of like the Ebola virus.” As I described for Forbes in August 2022 , Marburg virus disease (MVD) can have a case-fatality rate of between 24% and 88%, depending on how quickly one can get good medical care. Tanzania has just declared its first-ever MVD outbreak that so far has had eight reported cases and five reported deaths. That was one month after Equatorial … [Read more...] about Researcher Calls 1st Marburg Virus Outbreak A ‘Lab Leak,’ Here’s Why Experts Pushed Back
What Automation Means For Cybersecurity—And Your Business
Share to Twitter Share to Linkedin Co-Founder and CEO of Varonis , responsible for leading the management, strategic direction and execution of the company. In the movie Apollo 13 , three astronauts returning to Earth are unaware of their perilous reentry. Back in Houston at Mission Control, chief flight director Gene Kranz (played by Ed Harris) comments on the unfortunate events, saying: "Is there anything they can do about it?" No one dared to speak. "Then they don't need to know." If Kranz was in IT security, he'd probably have a thing or two to say about actionable information and how there's sometimes too little and many times far too much. In this article, I'll share how automation can help turn the right information into action, helping to defend against cyberattacks, mitigate risk, shore up compliance and improve productivity. You Can't Unbreach Data The biggest security risk businesses face is lasting damage, which … [Read more...] about What Automation Means For Cybersecurity—And Your Business
Elon Musk Expects About $20 Billion Loss on Twitter Investment
Twitter may be worth half of what Elon Musk paid for it, a sign that the social platform's legal struggles could be taking a toll. Key Takeaways Elon Musk has said Twitter can be profitable as early as the second quarter. In a leaked memo, Musk said the company was worth $20 billion. The company is facing costly legal battles as former employees, vendors, and regulators. Regulators in the U.S. and European Union are also unhappy with the social media firm's practices. Musk claims Twitter can be profitable by the second quarter after he made sweeping changes to the company after he purchased it last year for $44 billion. However, the Tesla ( TSLA ) founder said the company is likely worth half that figure, in a memo reviewed by the Wall Street Journal Sunday. Twitter is facing headwinds from advertisers as they pull back in an uncertain economy, dragging down the company's valuation. Changes made under Musk's guidance have also shaken the confidence of … [Read more...] about Elon Musk Expects About $20 Billion Loss on Twitter Investment