Companies providing best customer service

Share to Twitter Share to Linkedin In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert , I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. After almost two months, it hasn’t returned to conventional customer support. The dust has settled a bit, and people (passengers and employees) are adjusting to the decision. The decision to go digital is different from the decision Northwest Airlines (which eventually merged with Delta) made in 1999 to introduce online check-in to its passengers. The idea behind that technology, and eventually the technology driving online reservations, was to give the customer a better and more convenient experience while at the same time increasing efficiency. The big difference in that decision versus Frontier’s was that there has always … [Read more...] about Frontier Airlines Drops Human-To-Human Customer Service

Share to Twitter Share to Linkedin Ashley Deland is a business consultant, owner of Maison De Land (formerly Deland Marketing) and a Business Elite top 40 Under 40 winner. When I’m hired as a business consultant, besides scanning the obvious business blueprint for necessities of success like marketing, branding, scalable systems and a uniformed digital ecosystem, I look at the customer journey and the multiple touch points within it. The customer journey is a pivotal piece to any business—but it's a piece that businesses often overlook. Having a well-designed customer journey is a core element of success that creates retention and referrals. When a brand focuses on providing an exceptional customer experience, they have the potential to see higher revenue rates and increased brand exposure. Why? In my experience, people are usually willing to pay more for better customer service and an elevated overall customer experience. Beyond profits, … [Read more...] about Five Tips For Elevating Your Customer Journey

Share to Twitter Share to Linkedin Companies around the world are making customer experience (CX) the top priority according to Harvard Business Review Analytical Services (HBRAS). But to do so takes more than lip service. To deliver an experience that customers value, you have to 1) know them, 2) organize around their unique expectations throughout their journey, and 3) serve them personally and in real-time. But companies aren’t there yet, not even close. In fact, HBRAS found that only 16% of CX-driven companies have a single (360-degree) view of customers. Even so, they lack the organizational structure to make use of those insights. It’s one thing to say you’re “customer-centered,” it’s entirely different when your company is literally organized around the customer. As customer expectations and behaviors evolve along with times, trends, tastes, and technologies, CX becomes intrinsic to business success. When you consider how the customer experiences your … [Read more...] about Becoming A Customer Company: The New Blueprint For CX-Driven Business Transformation

Share to Twitter Share to Linkedin Key takeaways With the rise of ChatGPT, all eyes are on the artificial intelligence space as investors and analysts look for the best investment opportunities right now Even though major tech companies had a rough year in the stock market in 2022, there are plenty of opportunities to invest in AI in 2023, as some of these companies are starting to bounce back Major tech companies are racing to invest in AI as technological advancements are moving rapidly. We look at some of the moves that Microsoft and Alphabet are making to move forward We all witnessed the decline of some of the largest companies in the world in 2022 as share prices plummeted due to macroeconomic factors and unique unprecedented circumstances like the Russian invasion of Ukraine and post-pandemic supply chain issues. With that said, there’s optimism that 2023 will be a better year for tech stocks and the field of artificial intelligence. We’re … [Read more...] about Artificial Intelligence Stocks To Buy: Which Tech Companies Will Break Out In 2023?

Share to Twitter Share to Linkedin Have you ever been curious about work-from-home jobs or remote jobs that allow you to live anywhere and travel the world? While the concept of taking your career wherever you want to go used to just be a dream, in 2023 it is the new reality. For the past few years, I have been examining the top companies that offer fully remote or work-from-home jobs. (You can see the reports from 2022 , 2020 and 2019 ). For 2023, I once again tapped into FlexJobs—a leader in helping job seekers find remote, work-from-home, hybrid and flexible jobs—which releases an annual report of the best work-from-anywhere jobs. According to FlexJobs fully remote workers have become more in-demand than ever. “Over the past few years, the work landscape has undergone a significant shift towards greater job flexibility and remote careers,” says Kathy Gardner, a spokesperson for FlexJobs. “At FlexJobs, we witnessed a 20% increase in remote job … [Read more...] about Work From Home Or Anywhere: Top 30 Companies For Remote Jobs In 2023

Share to Twitter Share to Linkedin Believe it or not, the best mattresses in a box are also some of the best mattresses you can buy, in general. But what exactly is a “mattress in a box”—or a “bed in a box,” as it’s sometimes called—you ask? It’s a bed that’s been compressed into a compact box which is then delivered to your door, eliminating the need schedule delivery and potentially saving you hundreds in set-up fees. Just haul your new vacuum-sealed bed in its place, then unbox it, unwrap it and watch it expand. Now that many top bedding brands like Helix, Nectar and Casper have mastered this technology, there are tons of high-end models to choose from including memory foam , hybrid and in some cases, innerspring styles. You’ll find popular picks like the Nectar Memory Foam and the Helix Midnight Luxe on this list, which also happen to ship in a box. Of course, there are a few downsides to this no-frills delivery; maybe you’d prefer a … [Read more...] about The Best Mattresses In A Box To Deliver Your Best Sleep Yet

Share to Twitter Share to Linkedin Sam Kaufman, CEO of On The Level Construction, Business Coach, and Podcast Host . As business owners and entrepreneuers, we've all spent countless hours thinking about goal setting, strategy, where we see our business going and how we intend to get there. After all, it's our responsibility to visualize those things! When hiring and retaining quality talent, it's important that they understand what kind of goals the company has. Having employee buy-in can improve their job satistfaction and ensure productivity across the board. But, how can we successfully communicate the mission across the entire company's ecosystem? Consider these three steps. 1. Properly define your company's mission and vision. The very first thing we have to do to create company buy-in on our vision and mission is define it. While a simple mission statement is a great tool for communicating with external parties, it isn't … [Read more...] about 3 Steps For Creating Company Buy-In With A Strong Mission

Global tech care company Asurion recently announced it will open a new site in Clark, Philippines and is looking to hire more than 700 talented team members.  Recognized as a Great Place to Work® for prioritizing an inclusive and welcoming environment for all employees, the company team members will fill the growing consumer demand for round-the-clock tech support for phones and smart home devices. “We are excited to open our 5 th Philippines location with a focus on providing great service for our customers while also creating an inclusive, caring environment that allows employees to be their genuine selves,” said Trevor Williams, Asurion Site Director in the Philippines. “Our company offers great perks like HMO from the first day of employment, retirement programs, generous leaves, transportation allowances, meal plans and much more.” “I’m thrilled to witness the expansion of Asurion to Clark,” said Adam Hachey, Asurion Senior Director of Operations in the … [Read more...] about Globe tech care company Asurion offers great workplace, perks for Filipino team

Share to Twitter Share to Linkedin Chord, a Platform as a Service for modern commerce, which combines headless commerce and data infrastructure, announced a $15 million Series A extension today. The round was co-led by Bright Pixel Capital and Eclipse, with GC1 Ventures, Imaginary Ventures, White Star Capital, Foundation Capital, and Anti Fund VC as participating investors. Chord’s modern technology stack solves a fundamental problem in commerce: access to the most sophisticated technology that doesn’t require a massive and costly team to build and operate. The Chord infrastructure integrates into a brand’s system and is pre-configured and instrumented for best-in-class data collection and modeling, as well as synthesized insights. ADVERTISEMENT “The next wave of brands and startups deserve powerful, enterprise-grade technology that can be managed by a small, focused team,” said Bryan Mahoney, CEO and co-founder of Chord. “Brands need easy access to … [Read more...] about Platform As A Service Chord Solves Commerce Problem For Brands With Modern Technology Stack

Share to Twitter Share to Linkedin Dr. Rahi Sarbaziha practices Integrative Aesthetics in Beverly Hills and NYC. There is the idealist view of what a doctor should be, and then there is the reality. I've noticed that in traditional practice, some physicians are focused so heavily on what insurance companies want and need that they sometimes forget to put the patient first. In America, people have access to different types of health systems, but it can be broken down to insurance-based and cash-based visits. I think providers throughout the healthcare system can learn from businesses when it comes to establishing best practices. And recently, leaders in the public and private sectors have started exploring a collaboration to create an integrated model that merges business acumen with social awareness. Many times patients visit doctors who are underpaid, overworked and feel pressures from insurance companies and administrative staff to … [Read more...] about Putting Patients Before Insurance And Providing The Highest Level Of Healthcare