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Building cars and trucks that people actually wanted This might seem like a no-brainer, but in Detroit in 2006 it bordered on radical thinking. Like General Motors and Chrysler, Ford was locked into union contracts negotiated in better times that prevented it from laying off workers or closing plants. So it filled those factories with cheap vehicles and sold them at a loss.top-to-bottom reboot of the product lineup. From now on, every new Ford would be the best vehicle in its class. This product renaissance would not be cheap and Ford was running out of cash, but Mulally insisted on it. “You’ve been going out of business for 30 years,” Mulally told Bill Ford. “This is how to get back in it.” … [Read more...] about Saving An Iconic Brand: Five Ways Alan Mulally Changed Ford’s Culture

“I’m very proud of myself that I did not write him off,” says Mazzara. “A lot of my experience on other shows has been that when somebody has a weakness, they’re no longer invested in, or get a reputation of not being able to handle something. It’s better to grow your employees, steer them into a place that they can learn and succeed, and want to work hard and be loyal, than to have a revolving door of employees. That’s demoralizing. When you have a problem, instead of shying away from it, invest the time, energy, and possibly money to make sure you’re exhausting all possibilities before you have to let an employee go.” And if communication has been open, and firing becomes necessary, it won’t come as a big surprise. … [Read more...] about The Walking Dead’s Glen Mazzara On Managing the Undead Way

The challenge will be ensuring that that ongoing evolution doesn’t lead to feature bloat. “Hopefully, I won’t let us get to a point where we have too much in one app,” Systrom muses. “I pride myself—and I know we pride ourselves—on making Instagram feel simple, direct, and to the point. But the second you start serving hundreds of millions of people, there are a lot of use cases that come that you didn’t have when you were serving 30 million people.” The company will need to be disciplined, he says, about editing out its mistakes. Already, it’s ditched Photo Maps, a little-used tool that plotted a user’s snapshots geographically. … [Read more...] about How Instagram Changed—Before It Had To

Passengers experience anxiety about what they’re going to encounter when they depart the plane in an unfamiliar city, too. These days, if you’re on a Swiss International flight from, say, Zurich to JFK, 40 minutes before the plane lands the captain comes on the loudspeaker. In addition to supplying gate numbers, he tells you how long the wait times are at Customs and Immigration, he gives you a weather report, and he provides an estimate for how long it will take a taxi or car service to reach the city. The airline isn’t responsible for any of these things and has no control over them, but this information helps to reduce your anxiety level. It also suggests that the airline takes your time, your feelings, and your concerns seriously. … [Read more...] about Three shockingly obvious ways to make flying less miserable