Changing my business address

Share to Twitter Share to Linkedin Of the many things that can bring about the end of a business, few can be more lethal than stagnation — not changing or improving. As General Electric’s former CEO and management guru Jack Welch explained , this lack of inertia or momentum was one of the most dangerous things that could happen to a business: “When I try to summarize what I’ve learned since 1981, one of the big lessons is that change has no constituency. People like the status quo. They like the way it was. When you start changing things, the good old days look better and better. You’ve got to be prepared for massive resistance.” So how do you keep your own business from falling into stagnation? The solution very likely lies in the concept of creative destruction. With proper implementation, creative destruction can prove to be the missing piece your business needs to stand out from its competition in a meaningful way. Understanding Creative … [Read more...] about Why ‘Creative Destruction’ Might Be Your Business’ Missing Piece

Share to Twitter Share to Linkedin A biased bid selection process represents one of the biggest threats for procurement officials. Such bias leads to a bad selection decision for a government contract, wasting taxpayer money. Moreover, it may lead to a procurement bid protest. The Government Accountability Office (GAO) put out a report in 2017, which found that a “flawed selection decision” was one of the top four reasons for successful bid protests - and over 22% of bid protests succeeded that year. So how should procurement officials protect their procurement selection process from bias? Doing so requires a basic grasp of behavioral science research on cognitive biases and how to defeat them . What Do Lawyers Working on Bid Protests Say About Bias? In 2021, the US Congress commissioned a bid protest study at the Defense Department referencing the work of Dr. Christopher Yukins , a professor of procurement law at the George Washington … [Read more...] about Prevent Costly Procurement Disasters: 6 Science-Backed Techniques For Bias-Free Decision Making

Share to Twitter Share to Linkedin Ameesh Divatia is co-founder & CEO of Baffle, Inc ., with a proven track record of turning innovative ideas into successful businesses. Cloud computing has changed how organizations think about security. Instead of focusing resources on protecting the perimeter of an on-premises database, a cloud-first environment requires organizations to consider how to protect the data itself. However, cloud computing brings with it additional security concerns. Encryption solutions have helped keep data secure, whether at rest or in motion. Still, many companies struggle with encryption key visibility and ownership, which typically belongs to the cloud service providers (CSP). It's difficult to assure customers that their data is secure if someone else can access their encryption keys. In recent years, the bring-your-own-key (BYOK) approach, which allows organizations to maintain control over data encryption keys, … [Read more...] about Incorporating BYOK Into Your Company’s Data Security Strategy

Share to Twitter Share to Linkedin Senior Vice President for Proofpoint, overseeing global cybersecurity strategy. By now, you've heard of ChatGPT—or more likely, you've heard that it's coming to take your job whether you're a programmer, journalist, musician or almost anything else. The OpenAI chatbot has been accessible to all for mere months, yet it has already amassed millions of users , impressing with its ability to write everything from code to essays and lyrics. You may have also heard that ChatGPT is about to set a fire under an already bubbling-hot cyber threat landscape, helping scammers write engaging, convincing and grammatically correct phishing emails or perfect malware code in seconds. While ChatGPT is certainly impressive, do we really need to worry about it upping the ante on already menacing threats? In short, the answer is no—but there's little to celebrate about that. ChatGPT's AI Adds Little—For Now ChatGPT … [Read more...] about Is ChatGPT A Silver Bullet For Cybercriminals?

Share to Twitter Share to Linkedin By Satta Sarmah Hightower Identity theft can upend someone’s life, both financially and emotionally. It’s a reality facing customers daily. Someone becomes a victim of identity theft every four seconds , reports the National Council on Identity Theft Protection. With increasingly sophisticated cybersecurity threats on the rise, companies have a responsibility to protect their consumers—and a big opportunity to deepen trust and loyalty if they get it right. To help businesses navigate this, we talked to Erik Nienaber, CTO and head of product at Iris Powered by Generali , a leading provider of identity and personal cyber protection solutions for businesses to offer to their customers. Below, he shares five tips to help companies bolster identity protection efforts and ultimately enrich the customer experience, build trust and boost business outcomes. 1. Assess Your Plan What’s your company’s approach to … [Read more...] about This Cybersecurity CTO Shares 5 Tips To Better Protect Your Customers

Share to Twitter Share to Linkedin Presenters and actors have something in common. No, not performing. On the contrary, presenters should present naturally—be conversational with audiences—rather than attempt to act. The common factor is that both positions require delivering the same information multiple times to multiple audiences. In the theatre, on Broadway or Off-Broadway, that means eight or more performances a week. In business, a salesperson may have to present a new product to many different groups of customers; a human resources manager may have to explain the new company benefits plan to dozens of small groups of employees; in financing, a CEO and CFO may have to deliver their pitch to multiple investors or venture capital firms. The challenge is to keep your presentation fresh. In part, this is a matter of energy and focus. When you have to make the same points for the third, or tenth, or fiftieth time, it’s hard to feel the same sense of … [Read more...] about All The World Is A Stage, But You Don’t Have To Be A Player When You Present

Share to Twitter Share to Linkedin Alok Kulkarni is Co-Founder and CEO of Cyara , a customer experience (CX) leader trusted by leading brands around the world. Out with the old, in with the new. Contact centers are evolving, and your technology should, too. In the past, with legacy call centers, customer journeys were relatively simple and linear: Call in, talk to an agent and resolve the problem. But those days are long gone. With the rise of omnichannel communication, today’s customer journey is more complex and the route to a successful customer experience (CX) may crisscross its way through several different channels, touching not only human agents but bots along the way. In today’s tense economic climate, CIOs and CX leaders have a crucial but challenging task: maintain growth while simultaneously cutting expenses and increasing efficiency. Most IT executives would agree that putting money into new technology will help accelerate growth and … [Read more...] about How To Determine Where To Invest Your CX Technology Budget First

Share to Twitter Share to Linkedin At a time when deadly global events like earthquakes, flooding, and hurricanes are on the rise we need solidarity in the international community to ensure that aid reaches those who are most vulnerable. Unfortunately we have a shortfall in global solidarity that needs strong leadership to overcome. Some organizations are standing up and setting an example for others to follow. It has been over a month since the earthquakes in Turkiye and Syria killed over 52,000 people and displaced over 5.9 million others. The massive scale of damage has left hundreds of thousands of families in need of shelter, healthcare, water and food, as well as emergency assistance. Thousands of buildings have been reduced to rubble. Hospitals - if they are still standing - are overwhelmed; food and water are scarce. In the first days following humanitarian crises, we often ask ourselves "what can I do to help?". Organizations can help address … [Read more...] about The Earthquake In Syria And Türkiye: How IOM And Its Partners Are Delivering Urgent Relief To Millions