HONG KONG (Reuters) - Cathay Pacific Airways (0293.HK) said it would guarantee thousands of first and business-class flights sold at huge discounts after a ticketing error, calling the mistake a surprise special on New Years Day. A Cathay Pacific Airways Airbus A350-900 airplane approaches to land at Changi International Airport in Singapore June 10, 2018. REUTERS/Tim Chong The Hong Kong based carrier acknowledged the error on its twitter feed on Wednesday, stating “we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 special too!” The tickets are for flights from Vietnam to New York on Cathay Pacific for around $675 return instead of about $16,000 normally. With the hashtags “Promisemadepromisekept” and “lessonlearnt” the carrier said it would maintain the economy fares. The fares were not available on Cathay’s website on Thursday. Online flight blogs and forums … [Read more...] about Cathay Pacific makes good on first-class ticket blunder
By Megan Henney Published January 02, 2019 Features FOXBusiness Facebook Twitter Comments Print video The top travel destination trends in 2018 Conde Nast Traveler Contributing Editor Mark Ellwood on the top travel trends of 2018. A few very lucky people may have snagged the travel-deal of a lifetime this year: Cathay Pacific accidentally sold business and first-class tickets from Vietnam to New York for $675, rather than the standard $16,000. Continue Reading Below The Hong Kong-based airline said it mistakenly sold business-class seats on August flights for a fraction of the usual price – and it plans to honor the blunder. Although it sold the ticket for around $675, prices for the same route in July and September cost around $16,000. “Happy 2019 all, and to those who bought our good - VERY good surprise ‘special’ on New Year’s Day, yes - we made a mistake but we look forward to welcoming you on board with … [Read more...] about Cathay Pacific mistakenly sells $16,000 flight for $675
Cathay Pacific has admitted it made a mistake when it sold business-class tickets at a huge discount. However, the Hong Kong-based airline said it would honour the tickets on flights from Vietnam to New York.Customers paid $675 (£529) for the return flight in August for a fare that usually costs $16,000 (£12,541)."Happy 2019 all, and to those who bought our good - VERY good surprise 'special' on New Year's Day, yes - we made a mistake but we look forward to welcoming you on board with your ticket issued," the company said.It is not known how many tickets have been sold. The blunder came to light after travel blogger Gary Leff wrote about his surprise at finding the fares, with screen grabs of itinerary and flight options. It comes at a difficult time for Cathy Pacific, which is trying to turn around its fortunes, as it faces stiff competition from low-cost Chinese airlines.Last March, it posted a loss of £115m for the year to December.And more than 9 million Cathy … [Read more...] about Cathay Pacific to honour cheap business-class tickets sold in error
Cathay Pacific sold return business class seats from Vietnam to North America at US$678. Cathay Pacific Cathay Pacific Airways sold first and business class tickets for as cheaply as it would cost to fly in economy, in what appears to have been an error by the airline. The offer lit up the internet in the new year with frequent fliers and bargain hunters alike buying tickets quickly as word spread across social media and popular flight blogging websites and forums. The carrier, one of Asia’s leading premium airlines, offered return business and first class seats from Vietnam to North America at the very low prices of HK$5,300 (US$678) and HK$6,600 respectively. The airfares have since been withdrawn from its website. Attention has turned to whether Cathay will honour the tickets, which typically sell for HK$35,000 in business or HK$55,000 in first class for a return flight. Cathay said it would address the airfare situation on Wednesday. Last summer, Hong Kong Airlines suffered … [Read more...] about Cathay Pacific sells first and business class tickets to North America for economy prices in apparent error – but will airline honour deal?
Asia’s biggest international carrier Cathay Pacific has confirmed it will honour business-class tickets it mistakenly sold at economy prices earlier this week. Business-class return tickets to New York from Vietnam’s Da Nang, typically costing around $16,000 (£12,611) for travel in July and September, were sold for as little as $675 thanks to the online ticketing blunder, which was spotted by eagle-eyed travel bloggers. The Hong Kong-based airline said on social media on Wednesday that it would honour the bookings. “We do not want to go back on our promise to our customers,” Cathay said on its Twitter account. “We made a mistake but we look forward to welcoming you on board with your ticket issued.”... To continue reading this article Start your free trial of Premium Access all Premium articles Subscriber-only events Cancel any time Free for 30 days then only £2 per week Try Premium … [Read more...] about Cathay Pacific sells £12,000 business-class seats for £530 in ticketing blunder