In 2021, Singapore Airlines topped the list for best first class, followed by Lufthansa in second place and Emirates in third.(Representational image) In 2004, 23.8 million flights took off worldwide. In the first four months of 2022, the number of flights globally was already at 25.8 million. By the end of this year, 130 start-up airlines plan to launch airline operations, adding to the nearly 5,000 existing airlines with International Civil Aviation Organisation (ICAO) codes. Picking an airline from a sea of options can be tricky. Which one is the safest? Is there good in-flight food and entertainment? What’s their on-time performance record? Do bags often get misplaced in transit? What’s their refund policy? Let’s look at the world’s airline report by various aviation and independent bodies. Top 10 Airlines in the 2021 Skytrax World Airline Awards (in order of ranking): 1. Qatar Airways Close 2. Singapore Airlines 3. ANA: All Nippon Airways 4. … [Read more...] about MC Travel Special: Best and worst international airlines by customer experience
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MC Travel Special | Best domestic airline by customer service
In 2021, DGCA received a total of 5,380 complaints against scheduled domestic airlines as against 4,768 complaints in 2020. (Representational Image) The number of domestic passengers flying by air has been soaring, and how! Nearly 356.8 lakh passengers were carried by domestic airlines during January-April 2022. Though flight/passenger numbers have witnessed exponential growth, nearly 79 percent of domestic passengers believe that airlines are compromising on comfort and cutting corners after the pandemic (Source: localcircles.com). In April alone, 574 passengers were denied boarding, 5,554 passengers were affected due to cancellations, and 70,505 were affected due to delays. (Source: Directorate General of Civil Aviation or DGCA). Let’s look at facts about airlines and their track record in terms of baggage, customer service and flight problem, refund complaints and staff behaviour through surveys and reports by various agencies. Passenger complaints received by DGCA in … [Read more...] about MC Travel Special | Best domestic airline by customer service
Travellers landing at Changi report missing luggage following chaos at origin airports
SINGAPORE (The Straits Times/Asia News Network): An increasing number of travellers flying into Singapore are reporting lost or damaged luggage as a result of issues at their airport of departure amid a global manpower crunch, said Changi Airport's main ground handler Sats. Some travellers also have to wait longer to collect their luggage after arrival, but service targets have otherwise been met for most incoming flights, Sats told The Straits Times. Several airports worldwide - London's Heathrow among them - have been struggling with snaking queues and luggage issues as air travel strongly rebounds. But while Singapore and Asia have largely avoided chaotic airport scenes, industry experts have warned that the region could face similar issues as air travel volumes pick up. The Sats spokesman said: "Issues at origin airports are causing a ripple effect on us and our passengers. "We have noticed an increase in enquiries on missing and damaged luggage from travellers arriving … [Read more...] about Travellers landing at Changi report missing luggage following chaos at origin airports
PS Brings VIP Service For Airline Passengers To Atlanta
Share to Twitter Share to Linkedin PS , the private terminal service for airline passengers, is adding a second location, this one at Hartsfield-Jackson Atlanta International Airport, the busiest U.S. airport with over 75 million passengers in 2021. The move comes as Delta Air Lines, which operates a hub there, said it is restricting access to SkyClub lounges. According to The Atlanta Journal-Constitution , wait times at TSA checkpoints have been stretching to 45 minutes on busy mornings. The PS VIP lounge will open this Fall, joining Los Angeles International Airport. The service enables travelers to avoid the main terminals with private TSA Security, Customs, Immigration and lounge facilities. In Atlanta, PS will partner with Signature Aviation, the world’s largest operator of FBOs , the private jet terminals used for business jets and general aviation. Through a long-term lease agreement, one of Signature’s two buildings at Hartsfield-Jackson … [Read more...] about PS Brings VIP Service For Airline Passengers To Atlanta
The Smart Traveler’s Survival Playbook For Summer Flight Cancellations
Flying Fourth of July weekend or later this summer? Pack your patience and this game plan. Y ou know travelers are in for a bumpy Fourth of July weekend when airlines and the U.S. government begin pointing fingers at each other in the days ahead of the holiday. For months, travelers have been dealing with above-normal levels of flight delays and cancellations, with airlines chopping more than 15% of scheduled summer flights due to staffing shortages and other operational issues. Unfortunately, experts see more of the same on the horizon. “Looking at the past few weeks, I don't think there's any reason to think that things are going to go especially smoothly this weekend,” says Scott Keyes, co-founder of Scott’s Cheap Flights , an airfare deals newsletter with more than two million subscribers. “With 11 million travelers expected to fly over July Fourth, we are expecting a busy holiday weekend and travelers should be prepared for potential disruptions,” says Hayley … [Read more...] about The Smart Traveler’s Survival Playbook For Summer Flight Cancellations
Expert Summer Travel Advice For Your Next Vacation
Share to Twitter Share to Linkedin It's going to be a busy summer travel season. And different. The summer travel advice from experts is different, too. Domestic travel volume will rise 16% over last year, with almost 75% of Americans planning to travel domestically for summer vacations, according to Allianz Partners' Top 10 Summer Destinations review . And travel to Europe will soar 600% over last year. "The floodgates have opened," says Valentina O'Kane, owner of Incognito Global Travel , an affiliate of Embark Beyond. "People are rushing to get out there again. The popular tourist destinations are overbooked, with little if any availability. They are going to be overcrowded and overpriced this summer." I just interviewed 200 top travel experts about what lies ahead for travel. Here's part one of my series , which outlines what to expect in the next three months. There are two important takeaways. Covid is far from over, so you may … [Read more...] about Expert Summer Travel Advice For Your Next Vacation
Lufthansa To Bring Back A380s; Warns More Air Travel Chaos Ahead
Share to Twitter Share to Linkedin German airline Lufthansa said it plans to bring back its double-decker Airbus A380 jumbo jets for summer 2023. At the same time, executives of the group are warning disruptions that have been roiling the industry in the U.S. and Europe will continue. In a letter from six top Lufthansa Group executives to members of its Miles & More loyalty program, the company said it simply isn’t able to keep up with the speed of travel’s rebound. The group includes Lufthansa, Austrian Airlines, Brussels Airlines, Eurowings and Swiss. “[As] the Northern Hemisphere summer begins and with global travel restrictions now almost all lifted, everyone involved in aviation worldwide is reaching almost daily the limits of the resources that are currently available. And the ramp-up of the complex air transport system from almost zero to now almost 90 percent is clearly not proceeding with the reliability, the robustness and the punctuality … [Read more...] about Lufthansa To Bring Back A380s; Warns More Air Travel Chaos Ahead
European Travel This Summer: How To Get There And What To Avoid
Share to Twitter Share to Linkedin Getting around Europe this summer won’t be easy. There are long lines at airports, possible mass transit strikes, and crowds of visitors. "Traveling in Europe this summer can present some challenges," says Stephen Anderson, chief marketing officer at FocusPoint International , a travel risk management and crisis response company. "Mass transportation strikes, for example, can create headaches for tourists with preset plans for getting around European cities to take in the culture and landmarks." Making matters worse: Almost everyone wants to be in Europe this summer. Daniel Durazo, director of external communications at Allianz Partners USA , says Americans' interest in traveling to Europe is "explosive." "Our latest International Travel Confidence Index also found that a majority of Europeans plan to vacation within their own countries this summer," he adds. "Italians and Spaniards lead the way, packing beaches … [Read more...] about European Travel This Summer: How To Get There And What To Avoid
Air Canada Announces Major Reduction In Flights Due To Unprecedented Travel Chaos
Share to Twitter Share to Linkedin Air Canada announced on Friday that it “is now making meaningful reductions to our schedule in July and August in order to reduce passenger volumes and flows to a level we believe the air transport system can accommodate.” These reductions will significantly impact summer travel in July and August. The announcement was in response to growing national and international news reports that put Air Canada’s record of flight cancellations and delays among some of the worst on record in the world currently. Lately, Air Canada has also been facing even more criticism due to unprecedented reports of late and misplaced luggage. All of this negative publicity lead president and CEO of Air Canada, Michael Rousseau, to send Air Canada’s clients an email on Wednesday to address concerns about the carrier’s performance. The email states that “At Air Canada, we know how important travel plans are. This is even more the case … [Read more...] about Air Canada Announces Major Reduction In Flights Due To Unprecedented Travel Chaos
A Good Time For Europe Travel? Heatwaves, Strikes, Cancellations— But Fewer Costs, Restrictions
Share to Twitter Share to Linkedin The statistics actually look a little bit frightening. More people are traveling than in a long time-at the same time as more and more flights are being cancelled across the U.S., the U.K. and Europe. Despite that, and the heatwaves, and the rising cost of a ticket, it might actually be a good time to travel. Because of the exchange rate. As Europe travel restrictions loosen in June for nearly all major EU destinations, flights are up 290% year-over-year, as reported by TripIt from Concur , with the top destinations including London, Paris, Barcelona and Rome. Greece, for instance, has seen an 884% increase in flight arrivals in April compared to the same month the year before and Bulgaria is expecting 6 million tourists this summer. But the disruption is only just beginning. The Guardian reported that the confluence of Father’s Day and Juneteenth, in addition to a season of “revenge travel” has led to chaos … [Read more...] about A Good Time For Europe Travel? Heatwaves, Strikes, Cancellations— But Fewer Costs, Restrictions