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Share to Twitter Share to Linkedin Whatever you sell, be it a product or service, your customers expect that it will do what it’s supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet expectations. That’s table stakes. So, let’s assume that whatever your customers are buying from you will meet their expectations. However, that’s not always why the customer buys from you in the first place, let alone comes back to buy more. It’s the customer experience that drives that. In our 2022 Achieving Customer Amazement research , more than 1,000 American consumers were asked, “How likely would you be to switch companies or leave a brand after experiencing any of the following bad customer service experiences?” They were asked to rate several reasons using a scale that ranged from “not likely” to “very likely.” Here are the top five reasons customers would leave: 1. Rudeness or apathy from a company or brand … [Read more...] about The Top Five Reasons Customers Don’t Come Back

Beau Wangtrakuldee, Ph.D., is a scientist, entrepreneur, and founder of AmorSui, a modern protective apparel company redesigning personal protective equipment (PPE) to empower women with greater function and protection in lab and medical settings. She spoke to Doreen Lorenzo for Designing Women, a series of interviews with brilliant women in the design industry. advertisement advertisement Doreen Lorenzo: Have you always had an interest in design? Beau Wangtrakuldee: The way I think about it, science and design are really closely related. You design to solve a problem. You conduct a science experiment to solve a problem. I’m a former Ph.D. scientist, so I’d work in the lab on drug discovery, antibacterial drugs, and material science. It’s all about problem-solving, creating something that can actually resolve an issue or a challenge. What inspired you to launch AmorSui? advertisement One day when I was conducting an … [Read more...] about Yes, PPE can be reusable. AmorSui is making sure of it

KUALA LUMPUR: Southern Cable Group Bhd is targeting higher overseas revenue in the financial year ending Dec 31, 2022 (FY22) on the back of improving regional demand in line with recovering economic activities. As at March 31, Southern Cable is slated to fulfil RM628.6mil worth of orders in hand over the next two years, of which overseas represent less than 1%. In a statement, the cable and wire manufacturer said it also hopes to penetrate into the United States market in the second half of 2022. Managing director Tung Eng Hai said the group is ready to support the improved economic activity, especially in the existing markets of Myanmar and Singapore, as they accelerate the pace of infrastructure and development projects. “Building on our strong track record in supplying power cables and wires, we are also undergoing final stages of testing and evaluation for our in-house developed XHHW-2 industrial cables for a customer in the US, for use in residential, commercial and … [Read more...] about Southern Cable targeting higher exports in FY22

KUALA LUMPUR: MyNews Holdings Bhd posted a net loss of RM10.22mil in the second quarter ended April 30, against a net loss of RM10.32mil in the same period last year. The convenience retail chain operator’s revenue for the quarter rose 35.7% to RM141.1mil from RM103.94mil achieved in the same quarter a year prior. The improved revenue was contributed by the growth in the number of outlets and increase in footfall upon relaxation of the full lockdown by the government. Its number of outlets increased to 556 from 519 in the second quarter. Mynews, in the notes accompanying its financial results, said was an increase in administration expenses from RM7.81mil to RM8.97mil. “This was attributed to the continual addition of new talents, and cost of marketing materials to promote the new retail brands, new products and the 66 new CU stores launched over the most recent two quarters,” it said. In addition, selling and distribution expenses increased from RM20.76mil to … [Read more...] about Mynews posts net loss of RM10.22mil in 2Q22

Share to Twitter Share to Linkedin As cryptoassets enter a new crypto winter, the temptation is to relegate cryptoassets (and blockchain) to the backburner, and that would be a disservice to the accounting profession as well as the investors seeking to allocate capital to this fast growing asset class. While cryptoassets have moved far beyond simply discussing bitcoin price volatility, Certified Public Accountants (CPAs) would be forgiven for remaining focused on the implications of said volatility. Given the dramatic drawdowns in prices across the crypto sector, the implosion of several prominent crypto banking protocols and increasingly negative sentiment, allocating even more time to crypto might seem like an odd choice. That said, even during the current crypto winter, the pace and prevalence of crypto adoption continues to accelerate almost unimpeded. With the number of individuals using cryptoassets numbering in the hundreds of millions, with a billion … [Read more...] about What CPAs Should Think About During This Crypto Winter

Share to Twitter Share to Linkedin By Nathan Resnick Sending out a press release is a great way to get significant attention for your company. While the majority of journalists use press releases as a source for news, standing out in today’s digital environment can be difficult. Some news outlets receive hundreds of press releases in a single day—so it shouldn’t be surprising that 70% of journalists spend less than a minute reading each one. You don’t have much time to make an impression and get that coveted press coverage for your brand. Putting in some extra work to make sure the press release will be a smashing success before you send it out can make all the difference. What makes a great press release? 1. Your content is truly newsworthy This is the first big test: Is the topic of your press release actually newsworthy? Is it something that journalists—and the wider audience they serve—will care about? In many ways, … [Read more...] about 4 Signs Your Latest Press Release Will Be A Success

Share to Twitter Share to Linkedin Arianna Huffington is no stranger to wanting to make the world a better place. Her empathic reputation is renown and world-class. She continually demonstrates what it means to be a leader who puts humanity first no matter the circumstances. Huffington has been busy lately developing two unique partnerships with organizations to further her humanity-first ambition. First, Huffington's organization, Thrive Global , a behavior change technology company, recently partnered with SHRM (Society for Human Resource Management) and launched a mental health and wellness pledge. Huffington divulged that in concert with Johnny C. Taylor, SHRM CEO, the two of them felt very concerned that employee mental health and wellbeing services could be de-prioritized as a result of worsening economic conditions and a challenging business environment. As a result, both Thrive and SHRM partnered to institute an organizational pledge for … [Read more...] about Arianna Huffington: Putting Empathy Into Action Yet Again

Yuka Obayashi and Elaine Lies (Reuters) (The Jakarta Post) PREMIUM Tokyo   ● Tue, June 28 2022 Japan scrambled on Monday to avert a looming power crunch as temperatures climbed nationwide, with authorities warning of higher than expected demand after the rainy season ended in the capital, Tokyo, at its earliest since record-keeping began. Less than two weeks ahead of an election for the upper house of parliament, surging electrical prices are making life tougher for Japanese customers, following higher fuel costs brought by Russia's invasion of Ukraine. A power shortage could batter the fortunes of the ruling Liberal Democratic Party (LDP), already under fire for its handling of higher consumer prices. to Read Full Story SUBSCRIBE NOW Starting from IDR 55,500/month Unlimited access to our web and app content e-Post daily digital newspaper No advertisements, no interruptions Privileged access to our events and programs Subscription to our … [Read more...] about Japan braces for power crunch as heat mounts

Despite rising concerns around a recession , many small businesses report that they feel prepared to weather any upcoming economic uncertainty. While 83 percent of small businesses expressed concern about an inbound economic recession, 80 percent of respondents in a new study from Kabbage said they were confident in their chances of enduring one. The Atlanta-based online financial technology company's survey, which was conducted in April and surveyed 550 respondents across 13 industries, further shows the top reason behind their confidence is the pandemic , with 31 percent of respondents expressing that they feel more resilient as a result of Covid-19. "For small-business owners, the pandemic was the mother of reinvention for them, and they really got back to the basics," says Brett Sussman, the chief marketing officer at Kabbage. That included making inroads into online sales for some. For others, focusing on building their brands and cushioning against … [Read more...] about Businesses Feel Prepared for a Recession Thanks to 2 Things That Are Building Their Confidence

Self-service business solutions are all the rage these days, and mostly that's good news. These systems can save time if they're implemented properly. Plus, in some instances, customers actually prefer machines to people (opting for ATMs over bored and indifferent bank tellers). But when self-service is poorly done, in big box stores, for example, it can feel like you're wandering in the desert for days without ever seeing a helpful human being. And, as often as not, when you finally do come across a living, breathing person, it's "not their department" or they have no clue how to help you. It's always struck me as very sad that so many of these large organizations with thousands of front-line, customer-facing employees don't seem to understand that it's not simply about the rote training of their people; it's about building and reinforcing self-esteem. If you can make employees' jobs "important" (whatever they are) and make them feel good about what they are doing every day … [Read more...] about The Future of Self-Service