By Dawn Lim WSJ Sun., March 3, 2019 Vanguard Group is shutting down a service for larger customers that paired a debit card with tools to help them manage cash. The feature let clients write checks and pay bills out of a Vanguard account. The service was launched as a way for the money-management behemoth to press deeper into the financial lives of individual investors. Vanguard is now ending the service on July 31, an acknowledgment the offering couldn’t rival what banks provide. The firm told customers that VanguardAdvantage “is no longer meeting the range of needs articulated by our clients,” according to a Feb. 28 letter reviewed by The Wall Street Journal. The closure of VanguardAdvantage is a backpedal for the Malvern, Pa., firm. Vanguard has been at the forefront of an industry revolution that has continually cut the costs of investing. Vanguard’s success has forced its competitors to match its ultralow prices, a trend … [Read more...] about Vanguard to End Cash-Management Service for Larger Customers
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Every brand touchpoint matters. Jill Schiefelbein Published 3:00 pm CST, Wednesday, February 20, 2019 Photo: Halfpoint | Getty Images Photo: Halfpoint | Getty Images Image 1 of / 1 Caption Close Image 1 of 1 Photo: Halfpoint | Getty Images 3 Lessons From a Customer Service Failure 1 / 1 Back to Gallery One of my best friends recently led an industry event. I couldn't be there to support him in person, so I thought I'd find a way to have a surprise waiting for him in his hotel room when he arrives. Simple, right? Wrong. I picked up the phone to call the resort where he's staying. After playing phone tree navigation, I reached a live person. The conversation went like this: … [Read more...] about 3 Lessons From a Customer Service Failure
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By Kevin Smith | [email protected] | San Gabriel Valley TribunePUBLISHED: January 29, 2019 at 3:24 pm | UPDATED: January 29, 2019 at 3:25 pm Target will expand its lineup of small-format stores with a new location that’s set to open April 7 in Los Angeles. The 31,000 square-foot store at 11840 Santa Monica Blvd. is situated beneath an apartment complex and will be the company’s 15th downsized location in the greater Los Angeles area. The Minneapolis-based retailer will hold a job fair from 8 a.m. to 4 p.m. on Monday, Feb. 4 at another Target at 3535 S. La Cienega Blvd. in Los Angeles to begin hiring the 100 workers needed for the new store. Interested candidates can visit Target.com/careers to apply in advance or apply in person the day of the job fair. Store leaders will be on hand at the hiring event to conduct interviews with applicants and discuss the company’s team-oriented culture. Reaching new customers Target is reaching new … [Read more...] about Target to hire 100 employees for new small-format store in Los Angeles
Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first. Rashan Dixon Published 10:00 am CST, Sunday, January 20, 2019 Photo: Caiaimage/Martin Barraud | Getty Images Photo: Caiaimage/Martin Barraud | Getty Images Image 1 of / 1 Caption Close Image 1 of 1 Photo: Caiaimage/Martin Barraud | Getty Images 3 Essentials for Building a Loyal Customer Base 1 / 1 Back to Gallery With consumers having the ability to research, compare and purchase products and services on the fly, it’s easy to believe that brand loyalty is an ancient concept. Yet according to a recent survey of consumers, more than 90 percent of them consider themselves highly … [Read more...] about 3 Essentials for Building a Loyal Customer Base