advertisement advertisement advertisement By now, the vaccine scheduling horror stories are familiar. Websites are crashing . Bookings are canceled at random . And a laundry list of technical issues is making it all but impossible to secure an appointment. advertisement advertisement Even more maddening? Much of this was preventable. Vaccine scheduling could have been conducted with speed and efficiency. But as healthcare leaders and government agencies have now learned, online scheduling in healthcare is much harder than it looks. America's healthcare infrastructure is deeply fragmented The roots of our scheduling problems were laid long before COVID-19. America's healthcare system is deeply fragmented, and so is its underlying technology. There are more than 1,400 different practice-management systems that healthcare providers use to run their back-end calendars. Many of these systems are "walled gardens," closed systems that don't play nice with patient-facing scheduling software. If this seems like an esoteric point, imagine if there weren't central flight booking options such as Expedia.com—or even websites for each airline, such as Delta.com. Imagine that, instead, travelers were expected to call each plane's pilot to book a seat, and that those seats were in unprecedented demand and extremely short supply. The result would be nationwide… Read full this story
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