advertisement advertisement advertisement When Natasha, an employee at a neighborhood bar in Midtown Manhattan, takes customers’ temperatures at the door or politely asks them to pull up masks, she says it’s more common for them to aggressively push back than to comply. When she asked one guest to put on a mask, he told her he was going to wait outside the bar until she’d closed up, and then kill her. At that point, Natasha knew she wouldn’t receive a tip—and also feared for her life. advertisement advertisement Bartenders and restaurant staff such as Natasha are reporting huge spikes in these hostile encounters since the pandemic hit, because a significant portion of their job is now to act as the mask police, enforcing public health measures that are required by many state laws and employers. (We are keeping the names and workplaces of the restaurant workers we spoke to anonymous to protect them from retaliation.) That’s created an even more imbalanced power dynamic between customers and servers, who need the tips from the customers they’re policing to survive. For female workers, even when the comments are of a sexual nature, they can’t necessarily take action without compromising their tips. Workers… Read full this story
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‘Maskual harassment,’ angry customers, and no tips: The life of restaurant workers during COVID-19 have 339 words, post on www.fastcompany.com at December 4, 2020. This is cached page on Business Breaking News. If you want remove this page, please contact us.
