SBI Card is in the process of enrolling “delinquent” customers, who did not repay after the end of moratorium, in the RBI restructuring scheme or its own repayment plan to provide them more time for repayments, a top company official said. Due to the moratorium, a number of customers had not been paying for the first three months and the company treated them as standard accounts in line with the entire industry. However, since then, as the first moratorium ended, SBI Card made it a customer-led enrolment in the second moratorium in which a lot of customers did not enrol, SBI Card Managing Director & CEO Ashwini Kumar Tewari said. “Therefore, we had a large chunk of customers who came out of the moratorium. A lot of them paid up but many of them did not pay also. And these became what we call as more delinquent customers. “So with these delinquent customers, we are now working to enrol them either into the RBI restructuring scheme or our own repayment plans so that they get more time and better interest rate to pay their dues,” Tewari, who took charge over a month ago, told PTI in an interview. According to… Read full this story
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