The best way to build business relationships is to communicate in person. But that has become impossible in this era of self-isolation and remote work. So do the next best thing: schedule a phone call, rather than sending an email or text. Calls are far better ways for you to connect on an interpersonal level. That’s the good news. advertisement advertisement The bad news is that we often meander in these sorts of conversations. Chitchatting your way through a call may be the right touch when talking to a friend or family member, but it can lead to a dead end when making a business call. There is a way to take control of phone conversation and achieve your goals—whether that’s closing a business deal, convincing your boss about something, or just strengthening a relationship with a client. Structuring your calls will get you the results you want. This template shown below defines the four parts of a well-structured call. It was developed by my company The Humphrey Group, and is used globally by our clients: 1. Begin with a “grabber” Open your business phone calls with something warm and personal. Building rapport will grab the attention of the person you’re… Read full this story
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