By Allison Prang The Wall Street Journal Tues., Dec. 18, 2018 Charter Communications Inc. will pay more than $174 million (U.S.) as part of a settlement following a probe by the New York state attorney general into the quality of service provided to customers. The settlement with Charter, which is the state’s largest internet service provider, will include $62.5 million in refunds to current subscribers, New York Attorney General Barbara Underwood’s office said in a press release Tuesday. Ms. Underwood said her office believes Charter’s direct payment to consumers is the biggest of its kind from an internet-service firm in the country’s history. Charter’s Spectrum service, formerly known as Time Warner Cable, didn’t give customers the reliable and fast internet service it had promised, the New York attorney general’s office said. The New York attorney general’s office in 2015, then led by Eric Schneiderman, opened an investigation into how Time Warner Cable advertised its internet speeds and other internet products. The office then filed a complaint against Charter in 2017. More than 700,000 current subscribers will receive payments between $75 and $150 and about 2.2 million current subscribers will get certain streaming services and premium channels for free as part… Read full this story
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